Kelsey Cummins
Summary
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Retail Territory Manager
Stanely Black And Decker
05.2024 - Current
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored sales representatives in sales techniques and strategies.
- Engaging the Store and District Key Decision Makers to inform them of key initiatives and developing, selling in and implementing customized specific initiatives.
- Partnering with Store and District Managers to understand and align our strategies with their retail specific goals.
- Executing events to drive sales and gain market share
District Manager
Public Storage
03.2023 - Current
- Supervised 17 locations to enforce high-quality standards of operation
- Managed a team of 20 direct reports
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Improved district training programs by conducting thorough needs assessments and implementing tailored solutions.
- Enhanced employee skill sets through development and execution of comprehensive training curriculums.
Retail Development Manager
T-Mobile
02.2017 - 01.2023
- Partner with authorized dealers to manage territory of 20+ locations
- Set and achieve key performance indicator goals at each store
- Develop and drive market strategies with authorized dealers
- Oversee 60+ employees
- Communicate with store managers and dealer partners to execute training objectives
- Coach store managers/employees on selling techniques to help achieve set goals/KPIs
- Audit store performance to find areas of opportunity to improve and ensure brand standards were being met
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Account Executive
T-Mobile
05.2016 - 02.2017
- Generated new sales by cold calling and relationship building
- Managed accounts for entire state of Indiana
- Exceeded 100% of quota month over month
- In charge of onboarding and implementation for new customers
- Build relationships with retail stores to grow retail/@work partnership
- Close business leads sent from retail reps
Client Solutions Executive
AT&T
06.2015 - 05.2016
- Developed strategic initiatives to grow relationships with businesses
- Generated new sales and cultivate client base
- Delivered solutions that meet a wide variety of customer needs for AT&T products and services
- Recommended and implemented strategic business solutions to solve clients business needs
- Proactively monitored key accounts as trusted business partner for IT and communication management.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
Account Executive- Leadership Program
AT&T
01.2015 - 05.2015
- Managed 300+ corporate accounts with annual revenue exceeding $250K - $10 Million
- Communicated with customers to develop understanding of businesses drivers and needs
- Trained rigorously with leading industry executives and third party experts to hone relational skills
- Fostered collaboration with new and existing customers to generate increased company revenue
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
Education
Bachelor of Science - Sales Management
Purdue University
West Lafayette, INSkills
- Multi-Unit Management
- Staff Management
- Sales Reporting
- Leadership Skills
- District Growth Management
- Business Administration
- Client Relationship-Building
- Attention to Detail
- Customer service
- Strategic planning
- Training and coaching
Timeline
Retail Territory Manager
Stanely Black And Decker
05.2024 - Current
District Manager
Public Storage
03.2023 - Current
Retail Development Manager
T-Mobile
02.2017 - 01.2023
Account Executive
T-Mobile
05.2016 - 02.2017
Client Solutions Executive
AT&T
06.2015 - 05.2016
Account Executive- Leadership Program
AT&T
01.2015 - 05.2015
Bachelor of Science - Sales Management
Purdue University
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