Kelsey Curry
Cincinnati,Ohio
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Cincinnati Children's Hospital and Medical Center
Cincinnati, Ohio
11.2022 - Current
- Organized training sessions on proper scheduling techniques for new hires.
- Created and enforced scheduling policies and procedures to standardize operations.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Provided reminder calls to clients prior to scheduled visits.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Developed and maintained a comprehensive database of employee availability and preferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Set and confirmed customer appointments.
- Developed effective scheduling processes to achieve production objectives.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
Pharmacy Technician
CVS Pharmacy
Cincinnati, OH
05.2021 - 10.2022
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Organized work areas so that everything was easily accessible when needed.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Operated cash registers to accept payments from customers.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared prescription transfers to other pharmacies.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted in training new employees on pharmacy procedures.
- Answered telephones to respond to questions or requests.
- Verified prescriptions and drug labels, documents and packages.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Prepared and processed medical insurance claim forms and records.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered prescription information into computer databases.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Administrative Coordinator
Mercy West Hospital
Cincinnati, Ohio
10.2019 - 04.2021
- Provided administrative support to various departments within the organization.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Answered phones and routed calls to appropriate personnel.
- Guided employees in handling difficult or complex problems.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
General Manager
Pitaya
Cincinnati, Ohio
02.2017 - 08.2019
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Supervised employees through planning, assignments, and direction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends to inform business decisions and strategies.
- Ensured compliance with local health department regulations regarding food safety standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Designed sales and service strategies to improve revenue and retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Arts -
University of Cincinnati
Cincinnati, OH05-2016
High School Diploma -
Clark Montessori High School
Cincinnati, OH05-2012
Skills
- Intake documentation
- Confidentiality requirements
- Daily timekeeping
- Calendar coordination
- Schedule organization
- Customer engagement and support
- Office administration
- Strategic planning
- Patient scheduling
- Quality assurance
- Attention to detail
- Administrative duties
- Process improvement
- Insurance verification
- Staffing assignments
- Performance reviews
- Effective multitasking
- Documentation skills
- Staff coordination
- Documentation and reporting
- Schedule management
- Customer relationship management
- Patient registration
- Proficient in Microsoft Excel
- Office management
- Customer service and support
- Performance improvement
- Microsoft planner
References
References available upon request.
Timeline
Scheduling Coordinator
Cincinnati Children's Hospital and Medical Center
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
05.2021 - 10.2022
Administrative Coordinator
Mercy West Hospital
10.2019 - 04.2021
General Manager
Pitaya
02.2017 - 08.2019
Associate of Arts -
University of Cincinnati
High School Diploma -
Clark Montessori High School
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