Kelsey Daugherty
Wheatland,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Adventist Health And Rideout
02.2022 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Ensure appropriate staffing of the nursing units on a daily basis
- Looks ahead to fill vacant shifts with internal staff and external supplemental staffing agencies
- Inputs accurate census, acuity, and staffing data into the scheduling system to generate daily reports and performs clerical, reception, and general office duties.
- Creates a culture of sensitivity to nurses' needs while filling the patient care bases
- Coordinates small program(s) with limited budget/impact
- Creates, maintains, and updates daily staffing sheets, as well as updating the working master schedules on a daily basis
- Coordinates with bed control to ensure required assignments are staffed
- Maintains and updates employee contact information for designated areas
- Maintains staff qualifications list
- Maintains attendance records, on-call, and float lists
- Processes leave requests
- Performs other job-related duties as assigned
Activities Director/Move-in Coordinator
Summerset Senior Living
04.2017 - 11.2021
- Communicate effectively with owners, residents, and on-site associates.
- Manage property documents for permanent records and regulatory requirements (such as 602 form, medication/PRN list, diet clarification form, formulated nursing chart, business files, and emergency file).
- Coordinate appointments to show marketed properties.
- Act as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided respectful mobility assistance to individuals needing extra support.
- Evaluated supplies and requested purchases to meet activity plans.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Scheduled movies, entertainment, and other special events.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Designed a wide variety of activities to stimulate residents' interest, involvement, and engagement.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and relevant records.
- Maintained annual budget to cover planned activities through creative use of resources.
- Supervised Activities Assistant and conducted performance evaluations.
Caregiver/Nursing Assistant
Summerfield Senior Living
08.2016 - 04.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
Caregiver/Nursing Assistant
Summerset Senior Living
04.2015 - 07.2016
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
High School Diploma -
Faith Christian High School
Yuba City, CA05.2013
Skills
- Problem-Solving
- Flexible and Adaptable
- Reliable
- Excellent Communication
- Safety and Compliance
- Direct Patient Care
- Dementia and Alzheimer's knowledge
- Documenting behaviors
- Patient Management
- Excellent recordkeeping/spreadsheets
- MS Office
Certification
Activities Director Certification
Timeline
Staffing Coordinator
Adventist Health And Rideout
02.2022 - Current
Activities Director/Move-in Coordinator
Summerset Senior Living
04.2017 - 11.2021
Caregiver/Nursing Assistant
Summerfield Senior Living
08.2016 - 04.2017
Caregiver/Nursing Assistant
Summerset Senior Living
04.2015 - 07.2016
High School Diploma -
Faith Christian High School
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