Kelsey Davis
East Lansing,MI
Summary
My first job experience in the retail industry provided me with strong customer service skills, taught me how to always keep a positive attitude, and how to professionally engage with customers. These skills have only grown stronger as I've worked more jobs, and I believe how I interact with customers is one of my strongest skills. Although I am relatively new to the food industry, I am very determined and have a strong work ethic, leading me to learn and adapt fast. I have improved exponentially through my time as a server. I am a college student, but I am a reliable employee, as I prioritize work as much as my studies. I am always trying to continue growing my skills, and I look forward to new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Crunchy's
East Lansing, MI
09.2022 - Current
- Provided excellent customer service to ensure satisfaction
- Took orders from customers accurately and timely
- Displayed a positive attitude and efficiency through a busy/high-pressure environment.
- Ensured food quality before serving to customers
- Maintained knowledge of menu items, promotions, and recommended food/drink items
- Performed opening and closing duties such as setting up the dining area, restocking supplies, preparing ingredients, cleaning tasks, etc.
- Built teamwork skills through working with the entire restaurant staff
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Assisted in training new staff
Sales Associate
Rally House
East Lansing, MI
09.2021 - 09.2022
- Greeted all customers and assisted with product selection, sizing, and styling to help them find exactly what they need
- Efficiently handled money and operated a cash register/POS system
- Organized the sales floor and consistently kept products restocked
- Conducted inventory
- Learned promotional strategies
- Tracked sales performance metrics and personally worked to increase sales percentage
Sales Associate
Aeropostale
Lansing, MI
02.2019 - 08.2021
- Greeted all customers with a positive attitude
- Aided with fitting rooms, sizing, and styling to ensure customers get what they are looking for
- Stayed up-to-date with all store promotions and informed customers of promotions
- Organized the sales floor, restocked items, and maintained a clean environment
- Handled inventory and weekly shipments
- Increased sale amounts by learning cross-selling strategies
- Helped with opening and closing duties
Barista
Biggby
Grand Ledge, MI
01.2020 - 02.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared coffee, food, and other menu items
- Efficiently worked drive through and face-to-face service
- Maintained cleanliness, organization, proper sanitation, and storage of products.
- Maintained positivity and efficiency during high-volume times
Education
Bachelor of Applied Arts And Science - Advertising Management And Public Relations
Michigan State University
East Lansing05-2025
Skills
- Exceptional customer service
- Sales techniques
- Strong work ethic
- Adaptability
- Performance improvement
Accomplishments
- Honor roll student
- Received AP Scholar award
Affiliations
- Involvement in extracurricular clubs
- Greek Life affiliation
Certification
- Certified to serve alcohol in Michigan through completion of the Techniques of Alcohol Management course
Timeline
Server
Crunchy's
09.2022 - Current
Sales Associate
Rally House
09.2021 - 09.2022
Barista
Biggby
01.2020 - 02.2021
Sales Associate
Aeropostale
02.2019 - 08.2021
Bachelor of Applied Arts And Science - Advertising Management And Public Relations
Michigan State University
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