Kelsey De Nobriga
Sunrise,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Airport Operations Agent
JetBlue
05.2017 - Current
- Uses Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers
- Facilitate boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures
- Enhanced on-time performance by efficiently managing aircraft turnaround processes
- Maintained strong working knowledge of airline policies related to ticketing, boarding and baggage handling procedures that contributed to smooth airport operations
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations
Reservations Specialist
Qatar Airways
11.2015 - 05.2017
- Created and reschedule reservations for international travel proficiently using Amadeus
- Refunded unused and partially used tickets to credit cards, cash or voucher for future travel
- Assisted passengers with involuntary schedule changes due to weather conditions as well as internal cancelations
- Booked hotels, airport transfers, and visas for passengers with extended layovers
- Maintained above company sales goals and received formal sales training
- Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes
- Received privilege, premium and Platinum members with bookings and inquires
- Worked on trade desk answering emails to assist travel agents with revisions
- Assisted with special services to reserve request of passengers with medical implications, unaccompanied minors, and also booking of animals
- Managed high call volumes while maintaining professional demeanor and accurate recordkeeping
Customer Service Representative
Access Financial Credit Union
08.2012 - 11.2015
- Processed paperwork for customers that were seeking cash advances
- Verified employment, proof of residence, as well as bank account information
- Conducted conference calls with banks and credit card companies in order to verify bank information
- Faxed wire and debit card bank transfers
- Explained contractual details, terms of agreements, and promotional opportunities with customers
- Aided in collections for over one year when company dynamics changed
- Accepted role as payment processor, taking over all calls once agree on payment amount
- First preference on VIP and loyalty customers calls, sending text messages, and emails to preferred customers wishing to accept new loans or make payments
- Trained all new hires and mentored from 2013 onward
- Entrusted in completing social security checks for employees
- Nominated as acting supervisor in times of need
Temporary Office Administrator
All Year Cooling
04.2012 - 08.2012
- Answered customer phone calls, in order to schedule air conditioning unit installations and follow up visits
- Processed Florida Power and Light paperwork for new installation
- Organized packages for installers and customers, which included customers with specific information on cooling units and services rendered
- Created invoices and processed payments for new payment plans
- Collaborated with company CEO, CFO, and president in order to ensure that goals were met, policies were being followed, and customer satisfaction was obtained
Lead Cashier
Ralph Lauren Polo
10.2007 - 03.2012
- Supervised all cashiers with daily assignments
- Accurately handled cash and credit card transactions
- Entrusted with opening and closing store
- Made large sum bank deposits
- Handling store merchandise returns
- Trained new and current employees on policies and procedures
- Completed floor sets, and aided in performance expectations
- Provided customers with enjoyable, customer service driven shopping experience
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Processed both cash and card purchases and returns
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers
- Mentored new team members on POS system operation, customer service strategies, and sales goals
Education
Web Development -
Broward College
Fort Lauderdale, FLAdvanced Diploma -
Piper High School
Sunrise, FL05.2010
Skills
- Amadeus
- AutoCAD
- Quick Books
- Microsoft Word
- Microsoft Excel
- Outlook Express
- Accurate data entry
- Sabre expertise
- Efficient multitasking
- Strong decision-making
- Superior customer service
- Advanced Time Management
- Outlook Express
- Accurate data entry
- Sabre expertise
- Airport Safety Knowledge
- Baggage Handling Proficiency
- Outlook Express
- Accurate data entry
Timeline
Airport Operations Agent
JetBlue
05.2017 - Current
Reservations Specialist
Qatar Airways
11.2015 - 05.2017
Customer Service Representative
Access Financial Credit Union
08.2012 - 11.2015
Temporary Office Administrator
All Year Cooling
04.2012 - 08.2012
Lead Cashier
Ralph Lauren Polo
10.2007 - 03.2012
Web Development -
Broward College
Advanced Diploma -
Piper High School
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