Kelsey De Nobriga
Sunrise,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Airport Operations Agent
JetBlue
Fort Lauderdale, FL
05.2017 - Current
- Uses Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers
- Facilitate boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures
- Enhanced on-time performance by efficiently managing aircraft turnaround processes
- Maintained strong working knowledge of airline policies related to ticketing, boarding and baggage handling procedures that contributed to smooth airport operations
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations
Reservations Specialist
Qatar Airways
Sunrise, FL
11.2015 - 05.2017
- Created and reschedule reservations for international travel proficiently using Amadeus
- Refunded unused and partially used tickets to credit cards, cash or voucher for future travel
- Assisted passengers with involuntary schedule changes due to weather conditions as well as internal cancelations
- Booked hotels, airport transfers, and visas for passengers with extended layovers
- Maintained above company sales goals and received formal sales training
- Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes
- Received privilege, premium and Platinum members with bookings and inquires
- Worked on trade desk answering emails to assist travel agents with revisions
- Assisted with special services to reserve request of passengers with medical implications, unaccompanied minors, and also booking of animals
- Managed high call volumes while maintaining professional demeanor and accurate recordkeeping
Customer Service Representative
Access Financial Credit Union
Plantation, FL
08.2012 - 11.2015
- Processed paperwork for customers that were seeking cash advances
- Verified employment, proof of residence, as well as bank account information
- Conducted conference calls with banks and credit card companies in order to verify bank information
- Faxed wire and debit card bank transfers
- Explained contractual details, terms of agreements, and promotional opportunities with customers
- Aided in collections for over one year when company dynamics changed
- Accepted role as payment processor, taking over all calls once agree on payment amount
- First preference on VIP and loyalty customers calls, sending text messages, and emails to preferred customers wishing to accept new loans or make payments
- Trained all new hires and mentored from 2013 onward
- Entrusted in completing social security checks for employees
- Nominated as acting supervisor in times of need
Temporary Office Administrator
All Year Cooling
Plantation, FL
04.2012 - 08.2012
- Answered customer phone calls, in order to schedule air conditioning unit installations and follow up visits
- Processed Florida Power and Light paperwork for new installation
- Organized packages for installers and customers, which included customers with specific information on cooling units and services rendered
- Created invoices and processed payments for new payment plans
- Collaborated with company CEO, CFO, and president in order to ensure that goals were met, policies were being followed, and customer satisfaction was obtained
Lead Cashier
Ralph Lauren Polo
Sunrise, FL
10.2007 - 03.2012
- Supervised all cashiers with daily assignments
- Accurately handled cash and credit card transactions
- Entrusted with opening and closing store
- Made large sum bank deposits
- Handling store merchandise returns
- Trained new and current employees on policies and procedures
- Completed floor sets, and aided in performance expectations
- Provided customers with enjoyable, customer service driven shopping experience
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Processed both cash and card purchases and returns
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers
- Mentored new team members on POS system operation, customer service strategies, and sales goals
Education
Web Development -
Broward College
Fort Lauderdale, FLAdvanced Diploma -
Piper High School
Sunrise, FL05.2010
Skills
- Amadeus
- AutoCAD
- Quick Books
- Microsoft Word
- Microsoft Excel
- Outlook Express
- Accurate data entry
- Sabre expertise
- Efficient multitasking
- Strong decision-making
- Superior customer service
- Advanced Time Management
- Outlook Express
- Accurate data entry
- Sabre expertise
- Airport Safety Knowledge
- Baggage Handling Proficiency
- Outlook Express
- Accurate data entry
Timeline
Airport Operations Agent
JetBlue
05.2017 - Current
Reservations Specialist
Qatar Airways
11.2015 - 05.2017
Customer Service Representative
Access Financial Credit Union
08.2012 - 11.2015
Temporary Office Administrator
All Year Cooling
04.2012 - 08.2012
Lead Cashier
Ralph Lauren Polo
10.2007 - 03.2012
Web Development -
Broward College
Advanced Diploma -
Piper High School