Kelsey DePietro

I have been in the office and management position for four year.

• Creating the weekly schedules for over 30 employees.
• Answering phone calls, as well as setting up and give tours.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Good money skill- in change of all cash, check, money order and card payments as well as making the weekly deposits.
• Manage roughly 200 children between the ages of 6 weeks to 12 years old.- Over two locations full time.
• Plan events such as parents night outs, Muffins with Mom, Donuts with Dad, water days, field trips and more.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Engaged with parents and families to build positive relationships for children to thrive.
• Time management and multitasking skills.
• Eager and dedicated to learning new ideas and strategies.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
• Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
• Adhered to budgetary guidelines to set financial goals and maintain school profitability.
• Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
• Managed program paperwork and child records to comply with state requirements.

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Supported student learning objectives through personalized and small group assistance.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Applied specialized teaching techniques to reinforce social and communication skills.
• Maintained safety and security by overseeing students in recess environments.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Reported on student progress, behavior, and social skills to parents.
• Supervised students on field trips for safety and proper behavior in public settings.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Collaborated with parents and guardians to increase support and provide best learning environment.

• Welcomed customers and helped determine their needs.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Built relationships with customers to encourage repeat business.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Worked flexible schedule and extra shifts to meet business needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Helped customers complete purchases, locate items, and join reward programs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Restocked and organized merchandise in front lanes.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Stocked, tagged and displayed merchandise as required.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Answered questions about store policies and addressed customer concerns.
• Maintained tidy and organized store environment to comply with cleanliness standards.