Kelsey Desrosier
Summary
Enthusiastic Sales and Customer Service professional with robust background in driving revenue and building account relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, resourcefulness, and creating solutions for accounts to drive loyalty, retention and sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Breakthru Beverage
09.2023 - Current
- Enhances client satisfaction by addressing concerns promptly and providing exceptional service.
- Expands customer base through consistently showing up, networking, and establishing a foundation.
- Shows high level of self-discipline and follow-through by prioritizing time wisely and staying organized.
- Facilitates in making menus, features, banners, posters, and other POS to aid in the selling and promotion of products in account.
- Utilizes systems such as SevenFifty, PowerPoint, Microsoft Word, and Excel Spreadsheet to make presentations, sell sheets, pricing info, pour cost guides, amongst other resources used to assist in selling, staff training, and supporting accounts in their business.
- Meets with existing accounts to discuss and ascertain needs, tailor solutions, recommend and taste products, inform of promotions, survey account, and close deals.
- Meets with potential new accounts to discuss programming and benefits, showcase portfolio, provide support, and gain new business.
- Hosts wine dinners, whiskey tastings, product samplings/activations, and other on-premise events to support accounts, increase sales, initiate new product growth, and enhance relationships.
- Maintains up-to-date knowledge of industry trends for informed decision-making during account interactions.
- Increases sales revenue and hits goals by effectively pre-planning, goal orientated sales pitches, and timely follow-up.
- Fosters lasting partnerships with customers through effective communication, quick response, and meaningful follow through, resulting in long-term loyalty and growth in account revenue.
- Performs effectively in self-directed work environment, managing day-to-day tasks and decisions under high stress and time constraints.
- Utilizes CRM software to manage client information, track trends, and monitor sales progress.
- Utilizes social media platforms to engage with current accounts, potential new business, and build brand awareness.
- Participates in trade shows, GSMs, Supplier Work-Withs/Happy Hours/Events, to build rapport, expertise, and network.
- Completes Supplier Surveys and Company initiatives within implemented time frame.
- Displays effective and regular communication between leadership, brand management, colleagues, ADS, ASPECT team, distribution center, operations, and credit department resulting in enhanced productivity, expedited solutions, and ongoing cohesive and aligned working relationships.
- Presents professional image consistent with company's values.
SERVER /FOH MANAGER
Pittsburgh Blue Steakhouse
04.2019 - 10.2023
- Interviewed, hired, and trained servers, hosts, food runners, and in-room dining staff on restaurant procedures and policy, guest service techniques, and the overall scope of their duties.
- Facilitated food and wine training for all new hires so they could effectively and confidently answer questions, upsell, and promote items or specials to generate repeat business and increase revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality, while adhering to all food safety regulations.
- Rebuilt and standardized new host training material and policies.
- Assisted in management of the Front of House and closing duties on a weekly basis, including handling employee financial reports, balancing cash-tills, overseeing the end of day duties of staff, and monthly inventory.
- Crafted wine pairings for tasting dinners in conjunction with the Chef to design both a meaningful yet sensible coursed menu.
- Worked closely to support team members, fostering a collaborative work environment to ensure overall high-quality service for guests and enhanced productivity.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Quickly addressed issues or complaints and communicated to the appropriate parties for quick resolution and guest satisfaction.
- Established wine and cocktail lists to achieve maximum guest satisfaction and profit while keeping within desired budget.
- Created the ultimate experience by advising guests on wine recommendations and food pairings while serving with accuracy and being available for questions.
- Prioritized tasks and anticipated guests needs to provide a notable and personalized experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
LEGAL CONSULTANT
Mayo Clinic
12.2019 - 02.2023
- Managed caseloads efficiently while maintaining high-quality work standards under tight deadlines.
- Utilized time effectively to manage a workload of projects with multiple priorities and varying levels of complexity with minimal direction.
- Met productivity standards and deadlines established by the work unit.
- Responded effectively to sensitive inquiries or complaints to provide immediate resolution and improve retention.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized legal documents in company filing systems and databases.
- Drafted correspondence, documented data, and electronically submitted materials to appropriate parties.
- Created and updated case management and client account database.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, while maintaining confidentiality.
- Redacted confidential information from legal documents on case-by-case basis.
- Facilitated monthly team meetings to discuss streamlining procedures and eliminate duplicated efforts or antiquated processes.
- Assisted in the interviewing and hiring process for new employee candidates.
- Trained and ensured completeness of all Onboarding tasks for new hire.
- Timely review of medical records while adhering to HIPPA.
- Consulted with attorneys on malpractice, general liability, and workers compensation claims.
- Observed and reported on independent medical evaluations.
PATIENT CARE COORDINATOR
Collins Orthodontics
05.2017 - 07.2019
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with interdisciplinary teams and other Dental offices to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Liaised effectively with patients, providers, and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Established strong work network by building professional relationships with other practices and employees.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Obtained informed consent and payment documentation from patients while timely filing in system.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to assist facility meeting high satisfaction scores.
- Created and implemented patient financial contracts and policies.
- Directly communicated with third party payment service.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
SERVER
Terza Ristorante
05.2015 - 04.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new hire servers in food and beverage knowledge, restaurant procedures, side-work tasks, and general customer service techniques.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in developing the wine menu and finding gaps while adhering to budget.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Exemplified expertise of both the food and drink menus to patrons and assisted with recommendations in a non-intimidating demeanor.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Accurately and efficiently used MicroSystems to ring in and manage orders while delivering prompt service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, managed specific food allergy concerns, and paid special attention to religious and cultural sensitivities: providing personalized service that increased guest satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Criminology And Forensic Science
Arizona State University
Tempe, AZ01.2016
Associate of Arts - General Studies
Rochester Community and Technical College
Rochester, MN01.2012
Skills
- Interpersonal Communication Skills
- Adaptable
- Product and Service Knowledge
- Effective Rapport Building and Customer Relations
- Passionate
- Self-motivated
- Food and Beverage Industry Expertise
- Strong Work Ethic
- Hands-On Approach
Accomplishments
- Grew territory 20% year 2024.
- Sales Rep of the month January 2024: +26% on-premise revenue growth, + 14% off-premise growth, +100% wine revenue. (Stopped doing Rep of the Month April 2024)
Certification
- CMS Intro Sommelier, 05/01/16
- CMS Certified Sommelier, 05/01/18
Timeline
Sales Representative
Breakthru Beverage
09.2023 - Current
LEGAL CONSULTANT
Mayo Clinic
12.2019 - 02.2023
SERVER /FOH MANAGER
Pittsburgh Blue Steakhouse
04.2019 - 10.2023
PATIENT CARE COORDINATOR
Collins Orthodontics
05.2017 - 07.2019
SERVER
Terza Ristorante
05.2015 - 04.2019
Associate of Arts - General Studies
Rochester Community and Technical College
- CMS Intro Sommelier, 05/01/16
- CMS Certified Sommelier, 05/01/18
Bachelor of Science - Criminology And Forensic Science
Arizona State University
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