Kelsey Diaz
Del Rio
Summary
Dynamic legal assistant with proven expertise at MK Diaz Immigration Services, enhancing client satisfaction through effective communication and meticulous case management. Skilled in legal document preparation and client relations, I streamlined office operations, ensuring compliance and confidentiality while fostering strong relationships. A fast learner committed to organizational efficiency and ethical practices.
Overview
18
18
years of professional experience
Work History
Legal Assistant
MK Diaz Immigration Services
Del Rio, TX
12.2022 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
Administrative Assistant
Windham Hotels
Pittsburgh, PA
05.2012 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front End Manager
Lowes
Portsmouth, VA
01.2007 - 03.2008
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Management
Purdue Global University
Iowa City, IAPolitical Science And Government
University of Pittsburgh
Pittsburgh, PAKinesiology
Norfolk State University
Norfolk, VAPolitical Science
Pennsylvania State University
University Park, PABachelor of Arts - Political Science/Pre-Law
Louisiana State University
Baton Rouge, LA08-2025
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Legal document preparation
- Client communication
- Legal research
- Interviewing clients
- Client relations
- Writing and editing
- Client support
- Notary public
- Office management
- Case management
- Organizational efficiency
- Advanced word processing
- Document control
- Database management
- Ethics compliance
- Legal research and writing
- Legal and court processes
Accomplishments
- Acted as the lead Legal Assistant on multiple international asylum cases.
- Translated countless legal and educational publications from Spanish to English and from English to Spanish.
- Facilitated the firm's smooth transition to a paperless system.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
MK Diaz Immigration Services
12.2022 - Current
Administrative Assistant
Windham Hotels
05.2012 - 10.2016
Front End Manager
Lowes
01.2007 - 03.2008
Management
Purdue Global University
Political Science And Government
University of Pittsburgh
Kinesiology
Norfolk State University
Political Science
Pennsylvania State University
Bachelor of Arts - Political Science/Pre-Law
Louisiana State University
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