Kelsey Dickey
Banning,CA
Summary
Detail-oriented Patient Flow Assistant with strong time management and customer service skills. Expertise in coordinating patient appointments and streamlining processes to enhance operational efficiency and patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Flow Assistant
LLMUC
02.2023 - Current
- Coordinated scheduling and communication among team members to enhance operational efficiency.
- Managed inventory tracking systems, ensuring accurate records and timely replenishment of supplies.
- Developed training materials for new staff, streamlining onboarding processes and improving knowledge retention.
- Implemented process improvements that increased workflow efficiency and reduced turnaround times for projects.
- Coordinated patient appointments, enhancing scheduling efficiency and reducing wait times.
- Monitored vital signs and documented changes in patient conditions during examinations for accurate record-keeping.
- Collaborated with healthcare team to implement process improvements that enhanced patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
ER Registration Clerk
SGMH
10.2018 - 02.2023
- Managed patient check-in and registration processes to ensure accuracy and efficiency.
- Verified insurance information and obtained necessary authorizations for services rendered.
- Coordinated with healthcare providers to facilitate seamless patient admissions and transfers.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation.
- Trained new staff on registration protocols, enhancing team productivity and performance standards.
- Collaborated with administrative teams to resolve billing inquiries and improve overall patient satisfaction.
- Conducted regular audits of registration data to ensure compliance with healthcare regulations and policies.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Certified Nursing Assistant
SGMH
04.2016 - 10.2019
- Provided direct patient care, including assistance with daily living activities and hygiene.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Assisted in maintaining a clean and safe environment for patients and staff.
- Documented patient information accurately, ensuring compliance with healthcare protocols.
- Trained new staff on patient care procedures and safety regulations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Green Valley High
YucaipaNo Degree -
Crafton Hills College
Yucaipa, CASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Data entry
- Problem-solving
- Workload management
- Schedule and calendar management
- Office administration
- Positive and professional
- Clerical task proficiency
- Customer service
- Multitasking
Timeline
Patient Flow Assistant
LLMUC
02.2023 - Current
ER Registration Clerk
SGMH
10.2018 - 02.2023
Certified Nursing Assistant
SGMH
04.2016 - 10.2019
High School Diploma -
Green Valley High
No Degree -
Crafton Hills College