Kelsey Dolezel
Verona,WI
Summary
Dynamic operations and executive support professional with 10+ years enhancing leadership effectiveness in high-stakes settings. Expert in streamlining business operations, coordinating HR functions, and fostering cross-departmental collaboration to achieve organizational goals and improve operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Administrator
The New Ace Electric, LLC
Madison, WI
04.2023 - 04.2026
- Supported company leadership with day-to-day business operations, executive coordination, communication management, and cross-functional operational support
- Coordinated HR, payroll, recruiting, compliance, facilities, fleet management, employee support, vendor coordination, and administrative operations to streamline processes and enhance collaboration.
- Managed full-cycle employee administration including recruiting, onboarding, benefits coordination, attendance tracking, employee relations, and performance review support
- Served as a central point of coordination between leadership, employees, vendors, customers, and external partners to maintain communication flow, follow-through, and operational continuity
- Coordinated meetings, travel arrangements, training initiatives, company events, and organization-wide communications
- Supported financial and administrative operations, ensuring accuracy in invoicing, collections, reconciliations, reporting, purchasing coordination, and vendor management for operational integrity.
- Developed and improved workflows, tracking systems, and communication processes to support operational consistency and organizational efficiency
- Managed competing priorities in fast-paced environment, ensuring accuracy, responsiveness, organization, and professionalism in all tasks.
- Handled confidential and sensitive employee and business information with a high level of discretion and judgment
- Became a trusted day-to-day operational resource for leadership and employees through strong follow-through, proactive problem solving, and adaptability
Operations Coordinator/Administrator
The Electrician, Inc
Verona, WI
05.2022 - 03.2023
- Worked directly with executive leadership (CEO/COO) to support reporting, scheduling, operational coordination, internal communications, and day-to-day administrative operations during a period of organizational transition
- Assisted with operational restructuring, workflow improvements, policy implementation, and communication coordination across departments
- Supported project coordination and initiative tracking to help improve organizational structure, communication flow, and operational efficiency
- Managed office operations including vendor coordination, office systems administration, customer communication, supply management, and internal process support
- Coordinated meetings, travel arrangements, training programs, apparel initiatives, and company-wide events
- Oversaw recruiting, onboarding, attendance tracking, employee support functions, benefits coordination, and performance review scheduling
- Maintained tracking and compliance records for fleet vehicles, licensing, certifications, training requirements, and operational documentation
- Supported financial operations through vendor invoicing, collections, reconciliations, reporting coordination, and purchasing support
- Frequently stepped into additional operational responsibilities as needed to support leadership priorities and evolving business needs
Owner/Operator
Haute & hooKD
Verona, WI
01.2011 - 01.2022
- Managed all day-to-day business operations including scheduling, production planning, inventory management, purchasing, customer fulfillment, financial coordination, and workflow organization
- Developed and executed marketing initiatives, customer engagement strategies, and brand development efforts
- Built and maintained strong customer relationships through responsive communication, organization, and high-quality service
- Independently managed competing priorities, deadlines, operational logistics, and business continuity across all areas of the company
- Maintained accountability for business growth, organization, customer experience, and operational performance
Patient Access Representative
Dean Clinic/SSM Health
Madison, WI
01.2011 - 01.2014
- Served as a communication liaison between patients, providers, specialists, nurses, and internal departments in a fast-paced healthcare environment
- Coordinated scheduling, physician communication requests, follow-up communication, and administrative support activities while helping maintain efficient clinical operations
- Maintained HIPAA compliance, professionalism, empathy, discretion, and accuracy while handling sensitive patient information and urgent communication needs
Financial Services Specialist
US Cellular/TDS
Madison, WI
01.2007 - 01.2011
- Assisted customers with billing inquiries, payment processing, account resolution, and service restoration in high-volume customer support environments
- Supported operational transitions, process implementation initiatives, and communication coordination during organizational and system changes
- Demonstrated strong problem-solving, de-escalation, and customer support skills while assisting customers experiencing financial hardship
IP Relay Operator
MCI WorldCom
Madison, WI
01.2004 - 01.2006
- Facilitated seamless communication for Deaf, Hard of Hearing, and Speech-Disabled individuals through text relay services in a fast-paced environment, ensuring clear understanding and connection.
- Ensured confidentiality, accuracy, professionalism, and coordinated workflow while managing sensitive conversations and high-volume communication requests, supporting effective communication for users.
Education
Associate & Bachelor-level studies - Operations Coordination
TEGG University
Automotive Technician -
Madison Area Technical College
Diploma -
Verona Area High School
Skills
- Staff supervision leadership
- Operations management
- Project management
- Process streamlining
- Vendor management
- Web Management
- HR Support
- Update policies
- Stakeholder communication
- Compliance management
- Adaptability
- Operations coordination
- Event Coordination
- Administrative coordination
- Scheduling & Calendar Coordination
- Executive support
- Office operations
- Digital collaboration
- Microsoft 365
- Google Workspace
- Microsoft Office Suite
- QuickBooks
- Adobe Acrobat
- Accounting software
- Benefits Administration Platforms
- Payroll Processing
- File management
- Record management
- Data entry
- Employee relations
- Managing multiple priorities
- Conflict resolution
- Problem solving
- Time management
- Financial reporting
- Attention to detail
- Team collaboration
- Conflict mediation
- Identifying risks
- Negotiation
- Strategic communication
- Coaching
- Supply coordination
- Project coordination
- Project collaboration
- Best practices
- Continuous improvement
- Team development
- Recruiting
- Executive support
- Process streamlining
- Customer engagement
- Digital Collaboration and Remote Communication Tools
- Sensitive information handling
- Executive support
- Eye for detail
- Project coordination
- Best practices
- Project collaboration
- Operations management
- Staff supervision
- Managing multiple priorities
- Recruiting
- Team development
- Continuous improvement
- Company event coordination
- Project management
- Web Management
- Accounting software
- Training documents
- Data entry
- Update policies
Certification
- NFPA 70E Arc Flash Hazard Awareness
- First Aid/CPR/AED Certification
- Notary Public
Timeline
Business Administrator
The New Ace Electric, LLC
04.2023 - 04.2026
Operations Coordinator/Administrator
The Electrician, Inc
05.2022 - 03.2023
Owner/Operator
Haute & hooKD
01.2011 - 01.2022
Patient Access Representative
Dean Clinic/SSM Health
01.2011 - 01.2014
Financial Services Specialist
US Cellular/TDS
01.2007 - 01.2011
IP Relay Operator
MCI WorldCom
01.2004 - 01.2006
Associate & Bachelor-level studies - Operations Coordination
TEGG University
Automotive Technician -
Madison Area Technical College
Diploma -
Verona Area High School