Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Kelsey Dominguez

Atascadero,CA
Kelsey Dominguez

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
years of professional experience
1
Certification

Work History

STARBUCKS COFFEE COMPANY

Store Manager
11.2015 - Current

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sushi Kokku

Service Staff Manager
01.2011 - 05.2018

Job overview

  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Arizona State University
Tempe, AZ

Bachelor of Science from Human And Family Development
08.2018

Skills

  • Goals and Performance
  • Time Management
  • Order Supplies
  • Staff Training
  • Corporate Social Responsibility
  • Product and Service Sales
  • Manage Budgets
  • Order Management
  • Microsoft Windows
  • Management Team-Building
  • Mentoring
  • LinkedIn
  • Microsoft Outlook
  • Inventory Management
  • Team Leadership
  • Apple macOS
  • Microsoft Office
  • Staff Management
  • Action Plans
  • P&L Responsibility
  • Active Listening
  • Employee Scheduling
  • Staff Development
  • Staff Supervision
  • Performance Tracking and Evaluations
  • Peer Mentoring
  • Employee Performance Reviews
  • Social Media Platforms

Accomplishments

  • Recruited 4 successful new managers within one year.
  • Supervised team of 35 staff members.
  • Increased sales by 20% by coaching department managers on new merchandising standards.
  • Increased team efficiency through continuous process improvements.
  • Documented and resolved staffing issues which led to lower turn over.

Certification

  • Certified California Food Safety Manager
  • Store Manager of the Quarter Q4-2021


Timeline

Store Manager

STARBUCKS COFFEE COMPANY
11.2015 - Current

Service Staff Manager

Sushi Kokku
01.2011 - 05.2018

Arizona State University

Bachelor of Science from Human And Family Development

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Kelsey Dominguez