Kelsey Donaldson
Glen Burnie,MD
Summary
Dynamic professional with a proven track record at MedPeds LLC, adept in medical billing and coding, alongside exceptional organizational skills and a friendly, positive attitude. Excelled in enhancing customer satisfaction and reducing costs by negotiating with vendors at Sodexo. Skilled in supervision, leadership, and time management, consistently achieving and surpassing goals.
Overview
8
8
years of professional experience
Work History
Medical Biller and Coder
MedPeds LLC
Laurel, MD
05.2022 - Current
- Review patient charts to better understand health histories, diagnoses, and treatments.
- Interact with physicians and other healthcare staff to ask questions regarding patient services.
- Review, analyze, and manage coding of diagnostic and treatment procedures contained in outpatient medical records.
- Process insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Utilize active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicate with insurance companies to research and resolved coding discrepancies.
- Follow up with medical staff regarding missing information in patient records.
- Assist with the incoming calls when the call center is short staff and/or have higher than normal call volume.
- Mail out HCFAs, and patient statements.
Medical Receptionist
MedPeds LLC
Laurel, MD
05.2021 - 05.2022
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Food Operations Manager
Sodexo
Rockville, MD
03.2016 - 08.2020
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Trained, supervised and motivated 14 employees to enhance customer service and encourage repeat business.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reviewed and approved employee schedules and timesheets.
Education
High School Diploma -
Old Mill High School
Millersville, MD05.2013
Skills
- Time Management
- Organizational Skills
- Friendly, Positive Attitude
- Supervision and leadership
Timeline
Medical Biller and Coder
MedPeds LLC
05.2022 - Current
Medical Receptionist
MedPeds LLC
05.2021 - 05.2022
Food Operations Manager
Sodexo
03.2016 - 08.2020
High School Diploma -
Old Mill High School