Kelsey Doreen Anders

Advanced from a cake froster to Assistant Manager in 9 months and was promoted to General Manager two years later.

• My store consistently ranks within the top 15% of 670 bakeries nationwide
• Participate in two company-sponsored advisory groups: first one being a testing task force which assesses potential new initiatives before a company wide roll out. The other a manager group force, which focuses on effective communication between the support team and the franchise bakery owners/managers
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, labor and controlled waste to provide financial stability and long-term operational growth.
• Formulated policies and procedures to streamline operations
• Provided thoughtful guidance to personnel in navigating and resolving delays in productivity
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
• Boosted employee retention by developing and fostering positive work environment
• Oversaw successful launch of new product/flavors, coordinating between departments to ensure unified approach and timely delivery
• Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions
• Scheduled employees for shifts posting on a monthly basis, taking into account customer traffic and employee strengths and availability
• Primary person in charge of recruiting, hiring and training of team members
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Communicated to bakery owners with great detail to ensure no issues occur

I took on this role as a second job as a self development initiative to experience and expand on the customer engagement skills

• Collaborated with clients to find the ideal event attire tailored to their specific needs and preferences
• Established a happy clientele base through exceptional customer service skills and personalized recommendations
• Increased sales revenue by effectively recommending suitable accessories to complement dresses
• Maintained well-stocked and tidy facilities and dressing areas

• As a pastry chef, I was responsible for preparing handmade pasta and daily desserts in an open kitchen environment
• This fast-paced role required exceptional multitasking and organizational skills to maintain a clean station and consistently deliver high-quality dishes under pressure
• While engaging with customers, I ensured the highest standards of food safety were always met
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Proficiently prepared and cooked a diverse range of menu items to order, ensuring prompt delivery and adherence to stringent quality standards
• Developed strong culinary skills and expertise in various cooking techniques
• At 18 years old, I received recognition for my culinary talent and creativity by winning multiple culinary and recipe competitions
• This achievement provided the opportunity to design and create unique menu items, showcasing my ability to develop innovative recipes and contribute to the restaurant's culinary offerings
• Furthermore, I was entrusted with the responsibility of crafting special recipes for holiday and seasonal menus, demonstrating my versatility and adaptability in meeting the restaurant's evolving needs

This was a seasonal employment to facilitate my continued pursuit of baking and to acquire direct experience and foundational knowledge of the operations of a large-scale bakery during the high-demand holiday season

• Scaled out and mixed ingredients according to recipes and procedures.
• Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
• Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
• Assisted in inventory management, ordering supplies, and minimizing waste to reduce costs.
• Maintained high standards of food safety and hygiene through proper handling, storage, and sanitation practices.

• My role encompassed a range of responsibilities centered around identifying and securing suitable candidates for a variety of open positions within the company
• This involved implementing effective recruiting strategies to attract qualified applicants, conducting thorough screening processes to evaluate their skills and experience, and ultimately making successful hiring decisions
• Throughout my internship, I successfully recruited over 60 individuals for various roles, demonstrating a proven ability to identify and secure top talent
• Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.