Summary
Work History
Education
Skills
Reference
Timeline
Generic

Kelsey Driggers

Scranton ,South Carolina

Summary

Caring CNA. Background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff.

Dedicated Office Assistant with over 5+successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of microsoft, epic and history achieving high data output.

Personable call service rep offering years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Work History

CNA, Float Pool

MUSC
8 2021 - Current
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
  • Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
  • Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.

Nursing Assistant

The manor senior living center
4 2019 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted tours of facility to prospective residents and families.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Supported needs of 25 +residents under long-term care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to patients in hospital facility.

Office Assistant

Eastern Carolina pediatrics
7 2020 - 6 2021
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored security to help maintain equipment, data and information safety.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained and updated office records, both digital and physical.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Collaborated with various departments to complete assigned tasks.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Assisted with onboarding of new employees.

Skyes

Customer Service Represenative
4 2014 - 4 2016
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Ged -

Poyner adult education
2016

Nursing

Williamsburg Technical College

Skills

  • Computer literate
  • Companionship and emotional support
  • Medical Records Management
  • Outpatient care
  • Dementia and Alzheimer's knowledge
  • Filing and data archiving
  • Multi-line phone proficiency
  • Sorting and labeling
  • Invoice Processing
  • Social media knowledge
  • Project Management
  • Report analysis
  • Administrative support
  • Employee training and development
  • Technical Support
  • Compensation and benefits
  • Scheduling
  • Claims
  • Claims handling
  • Claims assessments
  • Inputting claims
  • Claims Processing
  • Claims evaluations
  • Claims reviewing

Reference

  • Leslie Nesmith - supervisor at MUSC
  • April Bateman college instructor education director
  • Teressa miles- blue cross blue sheild florence

Timeline

CNA, Float Pool

MUSC
8 2021 - Current

Nursing Assistant

The manor senior living center
4 2019 - Current

Office Assistant

Eastern Carolina pediatrics
7 2020 - 6 2021

Skyes

Customer Service Represenative
4 2014 - 4 2016

Ged -

Poyner adult education

Nursing

Williamsburg Technical College

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Kelsey Driggers