Kelsey Duhon
College Station,TX
Summary
Reliable Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, social media marketing, business, and time management skills. Outstanding people skills and react calmly to emergency situations.
Overview
11
11
years of professional experience
Work History
Facility Office Manager
Powersports Inc.
10.2012 - Current
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Updated reports, managed accounts, and generated reports for company database.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system and greeted callers enthusiastically.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Assistant General Manager
Restore Hyper Wellness
09.2022 - 04.2023
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked effectively in fast-paced environments.
- Updated account information to maintain customer records.
Extra Activities Director
Powersports Inc.
10.2016 - Current
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Managed schedule effectively to plan and carry out as many as 65 parties per month.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
Manager
Santa's Wonderland Land Of Lights
09.2019 - 01.2020
- Conducted monthly inventories of raw materials and components on work floor.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Education
Bryan Collegiate High School
Bryan, TXBusiness
Blinn College
Bryan, TXHigh School Diploma -
Mary Catherine Harris High School
Bryan, TX06.2016
Skills
- Microsoft Office
- Office Management
- Policy Implementation
- Email and Social Media Marketing
- Billing and Invoicing
- Client Relationships
- New Hire Orientation
- Handling Complaints
- Appointment Scheduling
- Multitasking and Organization
- Attention to Detail
- Good Telephone Etiquette
Timeline
Assistant General Manager
Restore Hyper Wellness
09.2022 - 04.2023
Manager
Santa's Wonderland Land Of Lights
09.2019 - 01.2020
Extra Activities Director
Powersports Inc.
10.2016 - Current
Facility Office Manager
Powersports Inc.
10.2012 - Current
Bryan Collegiate High School
Business
Blinn College
High School Diploma -
Mary Catherine Harris High School
Similar Profiles
Dina ShinaberyDina Shinabery
Co-owner of Powersports Store at Trails-North Powersports, LLCCo-owner of Powersports Store at Trails-North Powersports, LLC
John DoaneJohn Doane
F&I/Service Writer/Delivery Driver/Build Tech at Steamboat PowersportsF&I/Service Writer/Delivery Driver/Build Tech at Steamboat Powersports
Anthony VellaAnthony Vella
Service Director at County Wide PowersportsService Director at County Wide Powersports
Alexander McCainAlexander McCain
Delivery Driver at Standard Freight Logistics LLC.Delivery Driver at Standard Freight Logistics LLC.
Reagan WatsonReagan Watson
Legal Office Assistant at Laura Marburger, P.C.Legal Office Assistant at Laura Marburger, P.C.