Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Byun

Temple,TX

Summary

  • Adept at streamlining operations to enhance efficiency, demonstrated during tenure at Autoneum North America by implementing new processes that improved production flow. Skilled in organization and verbal communication, excelling in roles requiring customer interaction and team collaboration. Achieved significant improvements in client satisfaction and operational productivity.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Well maintained at scheduling and processing appointments.
  • Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Receptionist

Larita Nail Spa
06.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.

Server

Olive Garden Restaurant
09.2021 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Machine Operator

Autoneum North America
08.2020 - 02.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Quickly shut down equipment in emergency situations following protocols.

Hostess Manager/ Waitress

Logans Roadhouse Grill
12.2018 - 01.2020
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.

Ice Cream Maker

Dairy Queen Grill & Chill
05.2018 - 09.2018
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Offered samples of new ice cream flavors to customers.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.

Education

Associate of Science - Nursing

Temple College
Temple, TX
04.2026

GED -

GED Online Testing
Oklahoma
11.2023

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Basic Math
  • Conflict Resolution
  • Billing and Invoicing
  • Team Collaboration

Timeline

Receptionist

Larita Nail Spa
06.2022 - 01.2023

Server

Olive Garden Restaurant
09.2021 - 12.2021

Machine Operator

Autoneum North America
08.2020 - 02.2021

Hostess Manager/ Waitress

Logans Roadhouse Grill
12.2018 - 01.2020

Ice Cream Maker

Dairy Queen Grill & Chill
05.2018 - 09.2018

Associate of Science - Nursing

Temple College

GED -

GED Online Testing

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Kelsey Byun