Kelsey Dumovich
Buffalo,NY
Summary
Dynamic leader with a proven track record at Target, enhancing team efficiency and customer satisfaction. Excelled in implementing sales initiatives and safety practices, achieving significant productivity gains. Skilled in warehouse operations and customer service, adept at staff training and quality assurance. Demonstrates exceptional organizational and interpersonal abilities, driving operational excellence and fostering lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Fulfillment Operations Team Leader
Target
11.2022 - Current
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Contributed to interviewing process and made new hire recommendations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Answered questions about store policies and addressed customer concerns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Lead
Burlington
11.2020 - 01.2022
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Boxlunch
10.2019 - 01.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Arts - General Studies
Erie Community College
Buffalo, NY05-2024
Skills
- Efficiency optimization
- Safety practices
- Staff training
- Quality assurance
- Warehouse operations
- Shipping procedures
- Workplace organization
- Customer service
- Cash management
- Store operations
- Shipping and receiving
- Zoning and stocking
Timeline
Fulfillment Operations Team Leader
Target
11.2022 - Current
Customer Service Lead
Burlington
11.2020 - 01.2022
Sales Associate
Boxlunch
10.2019 - 01.2020
Associate of Arts - General Studies
Erie Community College
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