Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Dutton

Hollister,MO

Summary

Dynamic and results-driven professional with extensive experience at Earthbound Trading Company, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and increasing sales through effective merchandising and conflict resolution. Skilled in cash handling and staff training, fostering a motivated and high-performing team environment.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Earthbound Trading Company
08.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Key Holder

Earthbound Trading Company
03.2018 - 08.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Assistant Manager

Danna's Bbq & Burger Shop
05.2012 - 03.2018
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Established rapport with guests through personalized interactions that led to repeat business.

Food Runner

Danna's Bbq & Burger Shop
08.2010 - 05.2012
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.

Education

High School Diploma -

Branson High School
Branson, MO
05-2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Policy enforcement
  • Employee performance evaluation
  • Schedule oversight
  • Multitasking and organization
  • Team collaboration
  • Coaching and mentoring
  • Inventory management
  • Sales forecasting
  • Teamwork and collaboration
  • Computer skills
  • Organizational skills
  • Active listening

Timeline

Assistant Manager

Earthbound Trading Company
08.2019 - Current

Key Holder

Earthbound Trading Company
03.2018 - 08.2019

Assistant Manager

Danna's Bbq & Burger Shop
05.2012 - 03.2018

Food Runner

Danna's Bbq & Burger Shop
08.2010 - 05.2012

High School Diploma -

Branson High School

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Kelsey Dutton