Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jonathan Torres

Framingham,MA

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Manager

Yogibo
Natick, MA
11.2013 - 12.2023
  • Created and implemented effective strategies to increase productivity, reduce costs, and maximize profits.
  • Monitored daily operations to identify areas of improvement in product quality and customer service.
  • Reviewed analytics reports on sales performance metrics on a regular basis.

Lead Sales Associate

Yogibo
Natick, MA
11.2013 - 12.2023
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.

Lead Sales Associate

Wrapsol
Natick, MA
08.2009 - 07.2012
  • Supervised a team of sales associates on daily tasks and operations.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Familiarized self with new products and services to engage with customers about features and benefits.

Manager

Wrapsol
Natick, MA
08.2009 - 07.2012
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.

ASM

Verizon Wireless
Natick, MA
01.2008 - 07.2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Lead Sales Supervisor

Verizon Wireless
Natick, MA
01.2008 - 07.2010
  • Directed and supervised day-to-day operations of the sales team.
  • Developed marketing strategies to increase sales volume.
  • Provided leadership in developing customer relationships and ensuring customer satisfaction.
  • Monitored inventory levels and placed orders as needed.

Sales Associate

Verizon Wireless
Natick, MA
01.2008 - 07.2010
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

High School Diploma -

Framingham High School
Framingham, MA
07-2007

Skills

  • Strategic Planning
  • System Optimization
  • Customer Service
  • Pos Operations
  • Team leadership
  • Skill Building
  • Customer Relations
  • Employee Performance Evaluations
  • acquisition specialist (finding the right people to fill roles that require special skill set~ hiring where there are weaknesses)

Languages

Spanish
Native/ Bilingual
Portuguese
Limited

References

References available upon request.

Timeline

Manager

Yogibo
11.2013 - 12.2023

Lead Sales Associate

Yogibo
11.2013 - 12.2023

Lead Sales Associate

Wrapsol
08.2009 - 07.2012

Manager

Wrapsol
08.2009 - 07.2012

ASM

Verizon Wireless
01.2008 - 07.2010

Lead Sales Supervisor

Verizon Wireless
01.2008 - 07.2010

Sales Associate

Verizon Wireless
01.2008 - 07.2010

High School Diploma -

Framingham High School

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Jonathan Torres