Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Edwards

Wilmington,NC

Summary

Personable & professional individual with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise, and staying client focused through conflict resolution. Looking to utilize obtained skills in customer relations, problem solving, attention to detail, and self reliance to obtain a position in Customer Service.

Overview

13
13
years of professional experience

Work History

General Manager

Cape Fear Seafood Company
10.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Server/Bartender/Trainer

Cape Fear Seafood Company
06.2017 - 10.2021
  • Provided superior and individualized customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided coaching & mentoring to new hires, resulting in stronger staff development and increased productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Server/Bartender/Trainer

Red Robin
08.2010 - 05.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Holly Springs High School
Holly Springs, NC

Elon University
Burlington, NC

Skills

  • Customer Relations
  • Conflict/Complaint Resolution
  • Attention to Detail
  • Verbal & Written Communication
  • Telephone Etiquette
  • Self Reliance
  • Time Management
  • Scheduling
  • Data Entry
  • Document Management
  • Ability to Work Under Tight Timelines

Timeline

General Manager

Cape Fear Seafood Company
10.2021 - Current

Server/Bartender/Trainer

Cape Fear Seafood Company
06.2017 - 10.2021

Server/Bartender/Trainer

Red Robin
08.2010 - 05.2015

High School Diploma -

Holly Springs High School

Elon University

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Kelsey Edwards