Summary
Work History
Education
Skills
Timeline
Generic

Kelsey Edwards

Morrow,GA

Summary

I am a hardworking and dedicated professional with experience in retail and warehouse operations. With the proven ability to work in a fast paced environment, adapt to changing situations and meet tight deadlines. Excellent communication and interpersonal skills, able to work efficiently with a team and independently.


Work History

Customer Service Representative

TTEC
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Material Handler

Material In Motion
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Organized warehouse inventory according to warehouse plan.
  • Loaded completed orders on pallets according to delivery numbers.
  • Palletized boxes to streamline movement and shipment.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Received and assembled new equipment according to manufacturer instructions.
  • Transported inventory items to appropriate locations.

Stocker Associate

O’Reillys warehouse
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.

Warehouse Associate

Amazon
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Store Associate

Walmart
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Waitress Trainer

Waffle House
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Certification of Medical Assistant - Medical Assisting

UEI- Morrow
01.2025

High School Diploma -

Charles Drew High School
05.2018

Skills

  • Retail and warehouse operations
  • Customer Service
  • Communication and Interpersonal skills
  • Safety protocols
  • Inventory management
  • Equipment Operations
  • Material Handling
  • Shipping and receiving
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

TTEC

Material Handler

Material In Motion

Stocker Associate

O’Reillys warehouse

Warehouse Associate

Amazon

Store Associate

Walmart

Waitress Trainer

Waffle House

Certification of Medical Assistant - Medical Assisting

UEI- Morrow

High School Diploma -

Charles Drew High School

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Kelsey Edwards