Kelsey Lofvenborg
Milford,NH
Summary
Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Southern New Hampshire Medical Center
Nashua, NH
01.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds every 15 minutes to check on residents.
- Performed client intake procedures according to internal standards for new admissions, including recording vitals and safety search.
- Charted on each patient daily.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Waitress
Hilltop Cafe
Wilton, NH
06.2019 - 05.2022
- Wait on tables, wash dishes, complete transactions, customer service
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
Youth Development Professional
The Mayhew Program
Bristol, NH
06.2021 - 08.2021
- Helped set appropriate goals and plans to achieve targets.
- Supervised youth and maintained security for each child under care.
- Worked directly with at-risk or youth offenders to improve life skills.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Took part in sports, games, and movie nights with children.
- Led group therapy sessions consisting of 5 to 7 youth focusing on art as coping mechanism.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Peer Mentor
Elmira College
Elmira, NY
01.2019 - 12.2020
- Shared resources, opportunities and activities to support mentee's learning and development.
- Met mentee formally, informally, in-person and virtually to offer support.
- Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
- Counseled 6 to 8 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Education
Associate of Science - Human Services
Elmira College
Elmira, NY12.2021
Bachelor of Science - Psychology
Elmira College
Elmira, NY12.2021
Skills
- Public Speaking
- Individual / Group Counseling
- Crisis Intervention
- Basic Life Support (BLS)
- Adaptability and Flexibility
- Interpersonal Skill Development
- Patient Admission
- Documenting Behaviors
- HIPAA Requirements
- Patient Restraint
- Inpatient Treatment
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Basic Life Support License - January 2022
- Mandated Reporter - September 2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Behavioral Health Technician
Southern New Hampshire Medical Center
01.2022 - Current
Youth Development Professional
The Mayhew Program
06.2021 - 08.2021
Waitress
Hilltop Cafe
06.2019 - 05.2022
Peer Mentor
Elmira College
01.2019 - 12.2020
Associate of Science - Human Services
Elmira College
Bachelor of Science - Psychology
Elmira College
- Basic Life Support License - January 2022
- Mandated Reporter - September 2020
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