Kelsey Engel
Cherry Bomb Espresso
Hoodsport,US
7
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
BARISTA/CASHIER
1 Year 6 Months- Trained new baristas on espresso preparation, register procedures, and customer service standards.
- Monitored café workflow to maintain fast, accurate service during peak rushes.
- Operated POS register for orders, payments, refunds, and daily cash balancing.
- Prepared espresso beverages, brewed coffee, and customized drinks to customer specifications with consistent quality standards.
- Resolved customer concerns professionally, supporting positive guest experiences and repeat business.
- Coordinated opening and closing operations, ensuring accurate setup, cleanup, and cash reconciliation.
SERVER
8 Months- Served food and beverages with a friendly demeanor, maintaining a welcoming dining experience for up to 50 guests per shift.
- Advised guests on menu selections, enhancing customer satisfaction and increasing nightly upsell rates by 10%.
- Delivered orders promptly and accurately, preserving meal quality and table flow.
- Maintained dining ambiance through upbeat service and attentive guest interaction.
- Prepared dining areas by dressing tables and arranging condiments, napkins, candles, and utensils.
- Prepared to-go orders with labeled contents and reheating steps, reducing post-shift follow-up calls by 20%.
OVERNIGHT MANAGER
3 Years 7 Months- Supervised and motivated a team of employees (typically 8-12 per shift) to maintain productivity and adherence to company policies throughout overnight operations.
- Resolved customer complaints promptly and effectively, achieving a satisfaction rate of over 95% during shifts.
- Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets for nightly revenues averaging $3,000.
- Oversaw food preparation processes, upholding consistent quality standards while adhering to food safety guidelines, resulting in zero health code violations.
- Led nightly cleaning, stocking, and sanitizing of the entire store to ensure readiness for morning operations.
- Supervised employee breaks, ensuring compliance with labor laws and minimizing downtime.
LEAD HOUSEKEEPER
9 Months- Supervised daily cleaning operations across a 120-room hotel, assigning shifts and verifying room readiness.
- Audited room inspections weekly, documented deficiencies, and worked with maintenance to close issues promptly.
- Inspected high-priority suites after service, logged defects in PMS, and requested immediate repairs.
- Managed lost-and-found processing, tracked items in log, and returned guest belongings within 48 hours.
- Assigned daily cleaning zones and shift rotations for 30 rooms, reducing turnover delays during check-out.
- Delivered hands-on training for housekeeping staff on chemical-safe handling and folding techniques to cut damage claims.
Education
HIGHSCHOOL DIPLOMA
Skills
Deliver consistent
reliable support across tasks and deadlines.
Respond effectively to shifting priorities
schedules
and team needs.
Coordinate team efforts to maintain productivity and alignment.
Refrences
Wanda Ekranant-Mcdonalds General Manager
(206)241-1117
Meghan Marcroft-Previous Employer
(360)229-9725
Jacob Hart-CoWorker
(206)910-1360
Timeline
SERVER
The Bullpen
11.2022 - 07.2023Read More
BARISTA/CASHIER
Cherry Bomb Espresso
06.2022 - 12.2023Read More
OVERNIGHT MANAGER
McDonald's
02.2019 - 09.2022Read More
LEAD HOUSEKEEPER
America's Best Value Inn
04.2017 - 01.2018Read More
Monroe Highschool
HIGHSCHOOL DIPLOMA
Read More