CRM - Salesforce, HubSpot, and Oracle
Kelsey Fields
Program Manager
Washington,District Of Columbia
Summary
Talented and charismatic professional considered a knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Idealliance
Alexandria, VA
06.2019 - Current
- Directed 7 simultaneous projects to boost business opportunities by 30%.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Strategically balanced technology and business needs of organization.
- Maintained tight production timetables and quality standards to give clients exceptional support.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Front End Web Developer Intern
Illinois State - Interactive Web & Graphics Dept.
Normal, IL
05.2017 - 05.2019
- Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
- Developed testing code for mobile and web-based applications.
- Partnered with business stakeholders and experts regarding research and productivity to achieve goals.
- Designed and implemented web components across new and existing designs.
- Collaborated with product managers, testers, and developers to initiate process improvements.
- Developed user interfaces with modern JavaScript frameworks, HTML5, SASS, and CSS3.
Customer Sales Assistant
PIP Printing & Marketing
Normal, IL
08.2016 - 05.2019
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Verified delivery schedules and processes.
- Emphasized product specifications to meet customer needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in printed and digital products.
Education
Bachelor of Science - Graphic Communications
Illinois State University
Normal, IL 08.2016 - 05.2019
Associate of Science - Graphic Communications
Illinois Central College
East Peoria, IL 08.2014 - 05.2016
Skills
Policy and procedure improvements
Team leadership and direction
Customer Relations
Strategic communications
Sales management
Program management expertise
Software
Project Management - Trello, Asana, Microsoft Project
MS Excel
Timeline
Program Manager
Idealliance
06.2019 - Current
Front End Web Developer Intern
Illinois State - Interactive Web & Graphics Dept.
05.2017 - 05.2019
Customer Sales Assistant
PIP Printing & Marketing
08.2016 - 05.2019
Bachelor of Science - Graphic Communications
Illinois State University
08.2016 - 05.2019
Associate of Science - Graphic Communications
Illinois Central College
08.2014 - 05.2016