Kelsey Flanagan
Arlington,Virginia
Summary
Results-oriented sales management professional with established victory motivating teams to hit sales quotas while achieving excellent customer service. Organized and dependable candidate with a multitude of versatile skills transferable into any environment. Comprehensive experience in leading the improvement and implementation of business and sales strategies. Distinguished for the ability to motivate performance, communicate a strong vision, cultivate partnerships, and deliver significant sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
LifeQuotes, Inc
01.2021 - Current
- Manage a team of 15-25 sales associates and motivate them to hit their monthly commission quotas
- Suggest and roll out process changes to improve agent efficiencies and better meet our client’s needs
- Aid in the hiring, onboarding, and training of multiple new hire classes by teaching best practices, procedures, and sales strategies
- Collaborate directly with CEO and AVPs on a daily basis to analyze success rate of new lead sources through measurement of KPIs.
- Handle customer relations issues, enabling quick resolution to close deals and boost customer satisfaction to 98%
- Grow sales and boost profits, applying proactive management strategies and enhancing sales training.
- Evaluate performance against goals and implement appropriate development plans.
- Brought in over $6 million of commission annually for the company
- Improved productivity year over year by conducting extensive coaching to attain department objectives and metrics
Property Sales Manager
GEICO
01.2018 - 01.2020
- Provided exceptional leadership in overseeing the daily activities for upwards of 15 Supervisors and 150 Sales Associates
- Focused on others’ career growth and engagement by mentoring associates through workshops, mock interviews, and 1 on 1 trainings
- Collaborated effectively with Workforce Management Team to develop the staffing required to manage incoming countrywide call volume
- Recognized for outstanding performance and was chosen as one of eight GEICO members of Management countrywide to be enrolled in a Yale Business Course, “Leading with Effective Decision Making”
- Handpicked by top management as one of 25 members to complete pre-work, attend a Management Seminar, and present to the Officer group on leadership and business operations (both internal and external)
- Interviewed and onboarded multiple Supervisors and members of Management Development Programs
- Educated and encouraged employees to improve their skillsets, enroll in tuition reimbursement, and set up career plans that resulted in achieving promotions within 1 year
- Strategically managed a $50,000+ budget for employee events and incentives for over 500 associates department wide
- Streamlined operations by leading our associate engagement initiatives across 4 corporate locations in reaction to the Associate Opinion Survey results
- Played an integral role in organizing a 370-person luncheon celebrating our 2019 top performers
- Cultivated and nurtured relationships with the local HR team on handling the attendance/ leave and performance of associates alongside any terms.
Transition and Bridge Sales Manager
GEICO
01.2020 - 07.2020
- Oversaw all new hires throughout orientation, training, transition, and their first 6 months as certified agents
- Emphasis was on setting proper expectations, demonstrating GEICO’s commitment to associates through transparency and approachability, and bonding associates with the company by showcasing the benefits and perks of working at GEICO
- Spearheaded the reduction of turnover through the implementation of monthly check ins with each team and a constant review of goals and certification criteria to ensure our associates felt successful and had their performance targets clearly outlined
Northeast Coastal Sales Manager
GEICO
01.2018 - 01.2019
- Led and directed the growth of 5 Northeastern states encompassing staff performance and product management to ensure partners were giving the most competitive rates and the most comprehensive coverages
- Developed and presented business plans to strategically target and grow key areas in order to exceed partner quotas and penetrate our Auto book of business
- Heightened cross-sell opportunities within the customer base by employing selling techniques tailored toward our specific customer profile
- Participate in partner meetings alongside the President and VP to review Sales results and discuss future operational objectives.
Identify Theft Partner Relations Champion
GEICO
01.2017 - 01.2019
- Managed our identity theft product account which entailed working directly with our partner to revamp our product offering to be more competitive in the market and provide our customers with a new online servicing dashboard
- Collaborated with our internal Marketing, Legal, Systems, and Communications teams as well as the partner
- Successfully kept all stakeholders informed of progress including internal teams, call center Supervisors and Agents, and all members of management up to the CEO
- Developed a press release among other advertisements to announce the product launch and build awareness
- Increased new business sales and improved retention through all channels (call center, internet, and local offices) and improved retention significantly compared to the old product.
Education
Bachelor of Science - Business Administration
University At Buffalo, The State University of New York
05.2016
Skills
- Sales Management
- Business Development
- Territory Management
- Talent Management
- Sales Reporting
- Conflict Resolution
- Leadership
- Change Management
- Pipeline Management
Certification
- NAILBA Case Management Certification
- Lean Six Sigma
- Yellow Belt
- Licensed in P&C and Personal Lines
Relevant Experience
- GEICO, Emerging Leader (Management Development Program), 2016, 2018
- GEICO, Regional Summer Intern, Summer of 2015
Timeline
Sales Manager
LifeQuotes, Inc
01.2021 - Current
Transition and Bridge Sales Manager
GEICO
01.2020 - 07.2020
Property Sales Manager
GEICO
01.2018 - 01.2020
Northeast Coastal Sales Manager
GEICO
01.2018 - 01.2019
Identify Theft Partner Relations Champion
GEICO
01.2017 - 01.2019
Bachelor of Science - Business Administration
University At Buffalo, The State University of New York