Kelsey Flexon
Shamong,NJ
Summary
Dedicated and versatile professional with a comprehensive background in digital marketing, e-commerce, customer service, and sales at Nurse Wellness and in the cannabis industry. Adept at developing and executing marketing strategies, managing online platforms, and delivering exceptional customer support. Proven ability to drive sales growth, enhance customer experiences, and support overall business objectives through a multifaceted approach. Strong communicator and team player with a keen eye for detail and a commitment to continuous improvement and innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Nurse Wellness
12.2023 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Developed and implemented targeted digital marketing campaigns, resulting in a 20% increase in online engagement and a 15% boost in sales.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
E-Commerce Specialist
Nurse Wellness
12.2023 - Current
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Created comprehensive performance reports highlighting successes of various marketing initiatives including paid ads, email campaigns and social media efforts.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
Customer Service Representative
Nurse Wellness
12.2023 - Current
- Delivered top-tier customer service, addressing inquiries and resolving issues promptly, contributing to a 95% customer satisfaction rate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed warehouse and shipping orders to be sent out efficiently
Sales Associate
Nurse Wellness
12.2023 - Current
- Completed 4-month training course to receive 10 certifications in Cannabis. Accredited by Cannabis Training University.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Served as a delivery courier to ensure safe transportation of packages to and from different locations and customers.
Server/Bartender
The Melting Pot Restaurants Inc.
08.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Engaged with guests to ensure they're happy with their experience and receiving the "Perfect Night Out".
- Followed all service sequences to exceed guests’ expectations, making their evening extra special.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and organized dining areas to uphold restaurant hygiene standards.
Lead Server
Banner Elk Cafe And Lodge
09.2021 - 07.2023
- Appointed Team Lead for staff. Worked with senior management on behalf of 35+ staff members to ensure excellent customer service and fluidity of shift duties.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Extensive knowledge on entirety of food and drink menu to ensure best customer experience.
- Educated guests on menu items, daily specials, and recommendations based on individual taste preferences with use of suggestive selling techniques.
- Greeted guests and ensured accurate drink and food orders in a large 350 seat capacity restaurant while using point-of-service system.
- Managed opening, closing, and shift change duties to keep restaurant continue working efficiently and teams are ready to meet customer needs.
- Chosen to represent the restaurant at a Wine Craft Show to select various wines to add and update menu.
- Completed a class on North Carolina State Alcohol Laws and Regulations.
Education
Bachelor of Science - Sustainable Development, Sustainable Technology
Appalachian State University
Boone, NC05.2021
Skills
- Digital Marketing & Strategy Development and Management
- E-commerce Management & Optimization
- Customer Service Excellence
- Sales Techniques & Relationship Building
- Data Analysis & Performance Tracking
- Cross-functional Team Collaboration
- Problem-solving & Critical Thinking
- Effective Communication & Interpersonal Skills
- Leadership Management
- Pay-Per-Click (PPC) Advertising
- Search Engine Optimization (SEO) Expertise
Certification
10 Certifications in Cannabis: Cannabis Training University
Timeline
Digital Marketing Specialist
Nurse Wellness
12.2023 - Current
E-Commerce Specialist
Nurse Wellness
12.2023 - Current
Customer Service Representative
Nurse Wellness
12.2023 - Current
Sales Associate
Nurse Wellness
12.2023 - Current
Server/Bartender
The Melting Pot Restaurants Inc.
08.2023 - 12.2023
Lead Server
Banner Elk Cafe And Lodge
09.2021 - 07.2023
Bachelor of Science - Sustainable Development, Sustainable Technology
Appalachian State University
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