Summary

Overview

Work History

Education

Skills

Timeline

Kelsey Flores

San Antonio,Texas

Summary

Highly dynamic professional with a solid background in operations, recruitment, and talent development. Eager to expand skill set and expertise to excel in designing innovative and effective learning solutions for corporate environments.

Overview

years of professional experience

Work History

Freelance Content Writer

Self-employeed

12.2020 - Current

Experienced freelance writer with a passion for crafting engaging and compelling content
Proven track record in delivering high-quality articles, blog posts, and copywriting projects across various industries
Skilled in conducting thorough research, adapting writing style to target audiences, and meeting tight deadlines
Committed to providing clients with creative and well-researched content that drives engagement and achieves objectives
Adept at working independently and collaborating effectively with clients to deliver tailored solutions

Regional Recruitment Manager

Student Transportation of America

08.2016 - 12.2019

Developed an internal recruitment department within a multi-state region (Texas, Illinois, Wisconsin, Iowa, Nebraska, Minnesota, and Missouri) to eliminate persistent staffing shortages
Conducted visits to individual locations to observe and identify opportunities for improvement within the recruitment process
Collaborated with leadership to define and develop standards and guidelines for the recruitment process ensuring compliance with all federal, state, and local laws
Partnered with leadership to define ideal staffing levels and current and future staffing needs
Partnered with regional leadership to develop a recruitment budget
Assisted area and local management in the development of monthly recruitment action plans and location-specific sourcing strategies
Held routine recruitment meetings with each terminal location to follow up on specific action items
Maintained oversight of all recruitment vendor relations, including vetting, bid negotiation, and measuring deliverables
Assisted in the development of an internal training program for the implementation of ICIMS Talent Management Software
Designed and developed an ambassador training program to increase positive brand awareness while reducing employee turnover and staffing shortages

Department Manager

H&M

08.2015 - 07.2016

Analyzed sales and profit KPIs, ensuring that all necessary actions were taken to maximize sales
Created staffing schedules in line with the sales budget
Provided input to Store Manager and District Teams on allocation and replenishment to secure appropriate garment levels
Managed recruitment, training, development, and succession planning for the department team in line with H&M recruitment and training best practices
Evaluated and managed the performance of team members, giving regular feedback, executing dialogues, and developmental plans
Ensured that health, safety, and security issues were handled per H&M standards and in compliance with applicable laws to secure employee and customer safety at all times
Carried out supervisory responsibilities per company policies and applicable laws, including time off requests, pay, location transfers, and title changes, as well as conducting terminations and corrective actions

Store Manager

Nutrition Enterprises LLC, GNC

04.2012 - 08.2015

Managed hub location of GNC franchise chain consisting of 17 locations
Ordered merchandise and supplies according to GNC guidelines to maintain appropriate inventory levels, maximize sales and maintain the store's appearance
Managed team of store employees, delegating operational duties, including merchandising per corporate policies and franchise standards
Maintained strong product knowledge, ensuring associate's training and development on all carried items
Continuously exceeded store sales and productivity goals, helping sales associates to maximize their sales potential
Provided frequent feedback to store associates to encourage talent development and positive employee performance
Oversaw all store daily operation procedures, including opening and closing, cash handling, inventory count, and nightly deposits

FOH Trainer

California Pizza Kitchen

01.2006 - 01.2009

Oversaw onboarding process and training program for all front-of-the-house hourly positions
Facilitated orientation for all newly hired employees, ensuring all necessary documents were completed, filed, and reported per policy and in compliance with all applicable state and federal regulations
Facilitated position-specific classroom and hands-on training
Tracked, monitored, and reported trainee performance, providing daily feedback and coaching throughout
Maintained open communication with management and clients, offering the highest level of care

Education

Master of Science - Instructional Design And Technology

California State University - Fullerton

Fullerton, CA

05.2025

Master of Business Administration - General Studies

The University of Texas of The Permian Basin

Odessa, TX

08.2023

Bachelor of Arts - Psychology

University of Texas of The Permian Basin