Kelsey Follette
Sault Ste. Marie,MI
Summary
Enthusiastic Certified Pharmacy Technician skilled in order fulfillment, inventory management, and interpersonal communication. Reliable and dependable with 9 years of industry experience. Organized and proficient at managing multiple priorities while maintaining a positive attitude. Demonstrates a strong ability to quickly comprehend new concepts and retain information.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Tech II
My Michigan Medical Center
09.2022 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Senior Certified Pharmacy Technician
Meijer
07.2017 - 10.2022
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Served as an integral team member during accreditation processes, contributing significantly towards successful completion without any citations or recommendations for improvement.
- Coordinated with suppliers to resolve any discrepancies between purchase orders and delivered products, ensuring smooth operations within the pharmacy department.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than three to four hundred daily prescriptions in high-volume retail pharmacy environment.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
Walgreens
01.2015 - 07.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assistant Manager
Burger King
05.2010 - 11.2014
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Managed team of up to eight restaurant staff, maintaining exceptional customer service and quality standards.
Education
Certified Pharmacy Technician -
MedCerts
Remote- Online01.2015
No Degree - Nursing
Oakland University
Rochester, MIHigh School Diploma -
Sault Area High School
Sault Sainte Marie05.2011
Skills
- Continuous Learning
- Inventory Management
- Teamwork Abilities
- Professionalism
- Attention to Detail
- Computer Literacy
- Problem Solving
- Problem-Solving Skills
Accomplishments
- Assisted and coordinated yearly inventory audits, significantly narrowing the profit loss by ensuring accurate counts and records in the pharmacy
- First pharmacy technician in the state of Michigan to complete the Wayne State immunization program and become certified to vaccinate
- Coordinated several time-sensitive store to store transfers and returns to wholesalers to reduce waste and profit loss
Certification
- Certificate of Achievement: Immunization training, Wayne State. Issued August 20, 2020
- PTCB Certified Pharmacy Technician
Timeline
Pharmacy Tech II
My Michigan Medical Center
09.2022 - Current
Senior Certified Pharmacy Technician
Meijer
07.2017 - 10.2022
Pharmacy Technician
Walgreens
01.2015 - 07.2017
Assistant Manager
Burger King
05.2010 - 11.2014
Certified Pharmacy Technician -
MedCerts
No Degree - Nursing
Oakland University
High School Diploma -
Sault Area High School