Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Forbes

Livingston,MT

Summary

A seasoned Medical Assistant with a proven track record at Eyecare Professionals, I excel in patient care coordination and vital signs monitoring. Demonstrated ability to enhance patient satisfaction and streamline clinical operations. Known for exceptional communication skills and a compassionate approach, I significantly contribute to organizational growth and patient well-being.

Personable and dedicated with strong ability to thrive in fast-paced medical environments. Possesses comprehensive understanding of medical terminology and proficiency in patient care techniques. Committed to providing quality healthcare support and enhancing patient experiences.

Offering strong organizational skills and passion for patient care, ready to excel in medical setting. Brings foundation in healthcare principles and capability to quickly learn and apply medical procedures. Ready to use and develop patient care and administrative skills in 911 Communications Officer role.

Overview

21
21
years of professional experience

Work History

Medical Assistant/Technician

Eyecare Professionals
06.2024 - Current
  • Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
  • Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
  • Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
  • Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
  • Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
  • Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice.
  • Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
  • Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation.
  • Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
  • Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
  • Assisted with billing processes by verifying insurance coverage information for patients prior to service delivery or submitting claims after appointments have been completed successfully.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Medical Assistant/Back Office Lead Medical Assistant

Oregon Medical Group Gastroenterology
04.2004 - 08.2006
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
  • Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.

Education

Medical Assisting - Medical

Pioneer Pacific College
Springfield, OR
06-2004

Skills

  • Organizational growth
  • Vital signs monitoring
  • Communication and interpersonal skills
  • Sterilization techniques
  • Patient scheduling
  • Laboratory specimen collection
  • Insurance verification
  • Patient care coordination
  • Conflict resolution
  • Medical equipment operation
  • Medical coding
  • Office administration tasks
  • Medical terminology proficiency
  • Customer service
  • Reliable team player
  • Direct patient care
  • Electronic health records
  • Clinical documentation
  • Compassionate caregiver
  • Patient assessments
  • Insurance authorizations
  • Electronic medical records
  • Data entry
  • Patient triage
  • Professional bedside manner
  • Medical procedures
  • Emergency procedures
  • Medical records management
  • Medical office management
  • Prescription refills

Timeline

Medical Assistant/Technician

Eyecare Professionals
06.2024 - Current

Medical Assistant/Back Office Lead Medical Assistant

Oregon Medical Group Gastroenterology
04.2004 - 08.2006

Medical Assisting - Medical

Pioneer Pacific College

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Kelsey Forbes