Kelsey Fulk
Circleville,OH
Summary
Accomplished Office Administrator with a proven track record at VFP Fire Systems, enhancing operational efficiency and team productivity through expert office management, strategic planning, and staff training. Skilled in bookkeeping and workforce management, I excel in fostering customer engagement and driving project success, achieving a significant increase in profitability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Office Administrator
VFP Fire Systems
02.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Completed all service projects pricing, billing and payment collections
- Contractor registration
- Vehicle registration
- Pre-qualification applications
- Credit applications
- Payroll
- Expense reports
- Quoting
Store Manager
Family Dollar
10.2015 - 02.2018
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Briggs High School
Columbus, OH06.2007
Skills
- File Maintenance
- Report Preparation
- Bookkeeping
- Business Administration
- Meeting Coordination
- Staff Management
- Billing oversight
- Document Scanning
- Operations Management
- Database entry
- Customer Engagement
- Travel Coordination
- Telephone reception
- Administrative Support
- Workforce Management
- Event Coordination
- Mail handling
- Project Management
- Office Supply Management
- Expense Reporting
- Word Processing
- Payroll Administration
- Spreadsheet development
- Scheduling
- Office Administration
- Calendar Management
- Document Management
- Schedule and calendar management
- Strategic Planning
- File Organization
- Supply Inventory
- Payroll
- Processing expenses
- Planning events
- Inbound phone call handling
- Mail Routing
- Hospitality and accommodation
- Scanning and copying
- Payroll and accounts payable and receivable
Timeline
Office Administrator
VFP Fire Systems
02.2018 - Current
Store Manager
Family Dollar
10.2015 - 02.2018
High School Diploma -
Briggs High School
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