Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Futch

Lagrange,GA

Summary

Dynamic leader with a proven track record at Longhorn Steakhouse, enhancing customer satisfaction and boosting revenue through strategic cost control and staff development. Skilled in POS system operation and fostering a culture of teamwork, excel in optimizing operations and mentoring staff for career advancement, achieving a notable reduction in staff turnover.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

Longhorn Steakhouse
05.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Bartender

Longhorn Steakhouse
11.2012 - 05.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Front of House Supervisor

Chick-fil-A
03.2009 - 09.2012
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.

Education

High School Diploma -

Troup High School
Lagrange, Ga
05.2010

Skills

  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Organization and prioritization
  • Employee Retention
  • Kitchen equipment operation and maintenance
  • Order delivery practices
  • Supply Chain Management
  • Labor and food cost control
  • Restaurant promotion management
  • Proven sales record
  • Purchasing and cost control

Timeline

Restaurant Manager

Longhorn Steakhouse
05.2021 - Current

Bartender

Longhorn Steakhouse
11.2012 - 05.2021

Front of House Supervisor

Chick-fil-A
03.2009 - 09.2012

High School Diploma -

Troup High School

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Kelsey Futch