Kelsey Galvez

SAV team management and service center operations: The SAV and Logistics Manager handles the Service Center management and back up regarding the proper application of process defined, implement the KI's and reporting.

SAV administrative tasks handling: The SAV and Logistics Manager follows and controls the SAV information and administrative tasks (management, control, follow-up, confirmation, support, planning, emails replies).

Protocols follow-up and relaying: The SAV and Logistics Manager follows and updated the protocols and ensures their application in training of the team (My Journe, PCS, Q&A, bracelets training to organize).

Logistics and Invoicing management: The SAV and Logistics Manager manages all import / export tasks and invoicing.

• Promoted a positive work culture among employees through open communication channels and team-building initiatives.
• Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development.
• Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
• Streamlined order processing by introducing point-of-sale technology, resulting in faster transaction times and increased customer satisfaction.
• Coordinated with marketing teams to develop advertising campaigns that effectively showcased the unique offerings of the taproom venue.