Kelsey Garabedian
Upland,CA
Summary
Accomplished Customer Billing Resolution Specialist with 5+ years experience at Southern California Edison, demonstrating expertise in resolving complex billing issues, enhancing customer satisfaction, and fostering team collaboration. Skilled in MDMS, SAP, SCE Tariffs, and adept at building positive working relationships, consistently exceeding performance targets.
Overview
12
12
years of professional experience
Work History
Customer Billing Resolution Specialist
Southern California Edison
07.2019 - Current
- Subject matter expert of unique and complex customer rates such as RESBCT, Fuel Cell, Multi Tariff, and Paired Storage.
- Directly assists in the resolution of department backlog and customer escalations.
- Analyzes, interprets, and resolves complex billing data.
- Assists colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients concerns.
- Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
Property Management Assistant
Lordon Management
02.2018 - 06.2019
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Collaborate with property managers and vendors to develop solutions to solve customers problems.
- Uses financial system to process a high volume of purchase orders with a commitment to accuracy.
- Preparing and editing documents such as letters, reports, memos and emails.
- Ability to prioritize multiple duties and projects, take lead and follow through on all assignments.
- Work well in a team environment and and perform with minimal supervision.
Pharmacy Technician
Via Verde Pharmacy
02.2012 - 02.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Arts - Humanities And Social Science
California State University - Fullerton
Fullerton, CA08.2022
Associate of Arts - Liberal Studies
Mt. San Antonio Community College
Walnut, CA12.2018
Skills
- Strong oral and written communication skills
- Strategic Thinking
- Meter Data Management System (MDMS)
- System Analysis Program (SAP)
- Meter Order Processing
- Net Energy Metering
- SCE Tariffs
- Microsoft Excel and Microsoft Access
- Deductive Reasoning
- Team building and Collaboration
Timeline
Customer Billing Resolution Specialist
Southern California Edison
07.2019 - Current
Property Management Assistant
Lordon Management
02.2018 - 06.2019
Pharmacy Technician
Via Verde Pharmacy
02.2012 - 02.2018
Bachelor of Arts - Humanities And Social Science
California State University - Fullerton
Associate of Arts - Liberal Studies
Mt. San Antonio Community College
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