Kelsey Gates Skovsgard
AUSTIN,TX
Summary
Professional Bartender with 6 years experience and extensive knowledge of spirits. Friendly, open, and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
Work History
Front of House Manager /Head Bartender
Tillery Kitchen & Bar
05.2017 - 12.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Performed cash handling activities and secured nightly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Lead Barista
TOMS
05.2015 - 05.2017
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained and supervised baristas to maintain and uphold store policies.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
The Oasis On Lake Travis
01.2015 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barista
Coffee Bean And Tea Leaf
03.2014 - 04.2015
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Skills
- Training and Coaching
- Restaurant Operations
- POS System Operations
- Liquor and Beer Knowledge
- Social Media Marketing
- Attention to Detail
- Team Leadership Abilities
- Event Planning and Coordination
- Beverage Preparation
- Highly Reliable
Timeline
Front of House Manager /Head Bartender
Tillery Kitchen & Bar
05.2017 - 12.2023
Lead Barista
TOMS
05.2015 - 05.2017
Server
The Oasis On Lake Travis
01.2015 - 03.2016
Barista
Coffee Bean And Tea Leaf
03.2014 - 04.2015
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