Kelsey Gaul
Lincoln,NE
Summary
Qualified food service professional bringing 7 years of experience with the UNL Performance Nutrition Department. Focused on providing exceptional customer service and leadership. Offering excellent communication and good judgment. while maintaining food safety. Service-oriented with good multitasking, safety management and decision-making skills. Swift problem solver with quick and effective solutions to wide array of issues. Positive and upbeat with customers and team members alike.
Overview
8
8
years of professional experience
Work History
PM Team Lead
Univeristy Of Nebraska-Lincoln
03.2022 - Current
- Use critical thinking to proactively assess problems, evaluate solutions and make decisions, while serving over 700 guests during peak meal times.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Follow production and cleaning protocols, as well as completed required logs and documentation.
- Carry out day-to-day duties accurately and efficiently, while maintaining energy and enthusiasm in fast-paced environment.
- Evaluate employee performance, demonstrate respect, friendliness and willingness to help wherever needed.
- Contribute to inventory management by monitoring stock levels and notifying management when supplies were low.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Streamline communication between departments, fostering a collaborative work environment for efficient problem solving.
- Maintain a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Train and supervise over 30+ staff members to enhance customer service skills, nutrition knowledge, and compliance with food safety standards.
Dish Room Supervisor
University Of Nebraska
01.2022 - 03.2023
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Coordinated daily workflow for neurodivergent staff through task prioritization and assignments.
- Identified repair needs and major equipment maintenance concerns, and elevated issues to management or proper maintenance staff.
- Organized, use and provide education on industrial cleaning products and procedures, following strict safety guidelines.
- Evaluated employee performance, demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained kitchen cleanliness and sanitation standards through correct procedures, education, and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Chiropractor Assistant
Nuspine Chiropractic
10.2020 - 12.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Using Covid-19 procedures, cleaned/sanitized desks, adjustment tables, office equipment, countertops, and restroom.
Kitchen Supervisor
University Of Nebraska Lincoln
04.2019 - 05.2021
- Monitored food preparation, production and serving for quality control and safety.
- Supervised a staff of 15+ student workers.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance and food-safety adherence.
- Controlled food costs and managed inventory.
- From March 2020-May 2021, maintained support and provided meals for our student athlete population while navigating the pandemic.
Perfromance Nutrition Intern
University Of Nebraska Lincoln
09.2016 - 04.2019
- Licensed for, and performed, DEXA scans (body composition x-rays) of various athletic populations to provide UNL Dietitians with data for analysis.
- Created and prepared visual aids, manuals, and other materials used in student education-"Try-It-Tuesdays".
- Completed physical inventory counts each month, and regularly stocked fueling stations.
- Served drinks and snacks to student athletes, maintaining professionalism and supporting individual needs.
- Worked under UNL football Team Dietitian, Dave Ellis, to support the football student athletes and staff during 2018 & 2019 seasons.
- Helped plan and coordinate catering travel meals with the UNL women's soccer team Summer 2018
Education
Bachelor of Science - Dietetics
University of Nebraska
12.2018
Skills
- Leadership
- Equipment Safety/Monitoring
- Troubleshooting Problems
- Maintaining Clean Work Areas
- Task Prioritization
- Team Guidance and Motivation
- Instructional Strategies
- Inventory Monitoring and Management
- CPR BLS certified
- Servsafe Food handlers permit
References
Dave Ellis, RD, CSCS
Former Director of UNL Performance Nutrition
dave_ellis@mac.com
Chef Samantha Drake, RD
Co-founder and Executive Director of Performance Chefs
samanthadrakerd@gmail.com
Timeline
PM Team Lead
Univeristy Of Nebraska-Lincoln
03.2022 - Current
Dish Room Supervisor
University Of Nebraska
01.2022 - 03.2023
Chiropractor Assistant
Nuspine Chiropractic
10.2020 - 12.2021
Kitchen Supervisor
University Of Nebraska Lincoln
04.2019 - 05.2021
Perfromance Nutrition Intern
University Of Nebraska Lincoln
09.2016 - 04.2019
Bachelor of Science - Dietetics
University of Nebraska
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