Kelsey Gibson
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Loan Operations Specialist
Ciera Bank
08.2022 - Current
- Streamlined loan processing by implementing efficient workflow procedures and utilizing industry-specific software (Fiserve).
- Reduced errors in loan documentation through meticulous attention to detail and thorough review processes.
- Assisted borrowers with timely completion of their loan applications, while providing exceptional customer service.
- Managed diverse portfolio of loans, ensuring compliance with federal regulations and company policies.
- Enhanced operational efficiency by contributing to the development and implementation of procedural improvements within the loan operations department.
- Expedited loan approval processes by promptly gathering necessary documents from applicants and verifying their accuracy and completeness.
- Promoted a positive work culture by organizing team-building activities and events throughout the year.
- Facilitated cross-functional training sessions, encouraging collaboration between different departments and teams within the organization.
Lead Bank Teller
Central Bank
04.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
Fleet Maintenance Coordinator
Primoris T&D Services
11.2019 - 03.2022
- Reduced vehicle downtime by closely monitoring and maintaining accurate service records for each unit within the fleet.
- Developed strong working relationships with vendors, negotiating favorable pricing on parts and services without compromising quality.
- Conducted regular audits of maintenance records, identifying discrepancies and addressing any gaps in documentation processes.
- Improved vehicle title turnaround time by streamlining the processing of title applications and documentation.
- Reduced errors in title administration by implementing a thorough quality control procedure for all submitted paperwork.
- Collaborated with other departments to ensure accurate expense allocation for financial reporting.
- Reduced late payments by closely monitoring aging reports and following up with vendors.
Retail Assistant Manager
Bling Glamour Boutique
11.2018 - 11.2019
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Lead Bank Teller
Catholic Family Federal Credit Union
03.2017 - 10.2018
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Enhanced client relationships with personalized service and tailored banking solutions.
Education
Cosmetology License - Cosmetology
Eric Fisher Academy
Wichita, KS06.2019
High School Diploma -
Texas Connections Academy of Houston
Houston, TX05.2015
Skills
- Conflict resolution techniques
- Strong attention to detail
- Document Review Competence
- Banking industry familiarity
- Loan Closing Procedures
- Loan Documentation Expertise
- Software application proficient
- Analytical Thinking
- Deadline-oriented
- Title searches
- Underwriting guidelines
- Closing Documents
Timeline
Loan Operations Specialist
Ciera Bank
08.2022 - Current
Lead Bank Teller
Central Bank
04.2022 - 08.2022
Fleet Maintenance Coordinator
Primoris T&D Services
11.2019 - 03.2022
Retail Assistant Manager
Bling Glamour Boutique
11.2018 - 11.2019
Lead Bank Teller
Catholic Family Federal Credit Union
03.2017 - 10.2018
Cosmetology License - Cosmetology
Eric Fisher Academy
High School Diploma -
Texas Connections Academy of Houston
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