Kelsey Gobert

• Pay property taxes and homeowners insurance
• Maintain and track flood insurance
• Take/ Apply payments to correct accounts
• Process payoffs
• Release liens upon payoffs
• Complete construction draws and lien waivers
• Review and complete FIDICIA compliance checks for real estate loans
• Process new visa credit card applications
• Answer customer requests & questions; approximately 100 emails and 25 phone calls, if not more a day.
• Work closely with Senior Mortgage Loan Officer and Consumer Lending Supervisor
• Work closely with real estate law firms to prepare documents
• Oversee all real estate loan files and contract for deed accounts
• Daily reports
• Weekly meetings
• Flood committee meetings and secretary of the group
• Self sufficient and reliable
• Increased the volume of tasks by 30% with great attention to detail and efficiency.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans, refinances and heloc's ( Home Equity Line of Credit)
• Prepared file for final clear-to-close
• Maintained accurate records of loan processing activities and documents.
• Coordinated closing process with attorneys, title companies, and customers.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Managed approximately 150- 200 calls and emails from secondary market company, borrowers, realtors, title companies, etc.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.

Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.

• Handled any conditions sent from underwriting departments.
• Spread and evaluate paystubs
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
• Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
• All other duties upon request

• Worked closely with Ag Lender
• Gathered appropriate information needed for new loans and to insure files stay compliant
• Prepared loan documents as well as closed loans with customers
• Managed lenders schedule with booking appointments, meetings and walk ins
• Daily reports
• Filing
• Lien filing and ordering appraisals
• Answer phone calls and handling all questions before sending them to lender
• Process payments and manage customers loans
• Prepare comments for lender
• All other duties upon requests

• Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
• Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
• Collaborated with real estate agents and lenders to expedite closing times on property sales.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Checked signatures and legal descriptions for accuracy and integrity.
• Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Managed real estate closing process in compliance with applicable standards and legal requirements.
• Prepared and finalized title policies for loans that had closed and sent to lenders and borrowers.
• Conducted research and recording of documents at the courthouse; taxes, liens, mortgages, divorce cases, satisfactions, etc.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing patient's treatment plans by in person consultations, phone calls and emails.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets and patient's balances.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office daily/ monthly meetings and events, ensuring proper coverage with employee schedules.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Managed and achieved the monthly office sales goal based off new and existing patients treatment acceptance.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Increased customer satisfaction by following up on negative patient reviews and solving the problem.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed a high volume of patient's that took hours of operation to 5 days a week to 7 days a week, 12 hours a day and grew a larger staff to accommodate these new changes.