Kelsey Gordon
Santa Clarita,CA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
14
14
years of professional experience
Work History
Clerk, NC
DACC Castaic
11.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Behavior Technician
Star Of CA
01.2023 - 03.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Dog Bather/Front Desk Receptionist
Above All Grooming
12.2021 - 06.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
Caregiver
Private Client
12.2015 - 07.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Administrative Assistant/ Accounts Payable
Dynatek Industries
12.2016 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Assistant
K Gordon Professional Plumbing And Drain
05.2010 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
No Degree - Child Psychology
SNHU
Online 10.2027
License - Esthetics
Flair Beauty College
Canyon Country, CA06.2015
GED -
Golden Oak Adult School
Valencia, CA06.2012
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Mail handling
- Basic accounting
- Processing mail
- Schedule and calendar management
- Mail Sorting
- Calendar Management
- Customer Communication
- Microsoft Office
- Data Entry and 10-Key
- Office Machine Operation
- Staff Supervision
- Accounts Payable and Receivable
- Microsoft Word
- Quickbooks
- Excell
Timeline
Clerk, NC
DACC Castaic
11.2023 - Current
Behavior Technician
Star Of CA
01.2023 - 03.2023
Dog Bather/Front Desk Receptionist
Above All Grooming
12.2021 - 06.2022
Administrative Assistant/ Accounts Payable
Dynatek Industries
12.2016 - 10.2017
Caregiver
Private Client
12.2015 - 07.2019
Administrative Assistant
K Gordon Professional Plumbing And Drain
05.2010 - 12.2014
No Degree - Child Psychology
SNHU
License - Esthetics
Flair Beauty College
GED -
Golden Oak Adult School
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