Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Gosman

Indianapolis

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash management and conflict resolution. Proven ability to enhance customer satisfaction through friendly communication and effective problem-solving. Skilled in POS systems and maintaining cleanliness, consistently delivering exceptional shopping experiences and fostering customer loyalty.

Overview

8
8
years of professional experience

Work History

Associate

JOANN Fabrics and Crafts
03.2025 - 04.2025
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash and card transactions to complete customer purchases.

Associate

Walmart
08.2024 - 12.2024
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store, going above and beyond to serve needs.

Drive-Thru Cashier

Wendy's
07.2024 - 08.2024
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Upsold additional products and services to customers to boost sales.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Followed company policies and procedures regarding cash handling.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash and card transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Church Janitor

New Hope Covenant Baptist Church
03.2024 - 06.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reported damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Reported damages and hazardous conditions to management for further action.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Supervised supplies in inventory and submitted reorder requests.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

House Cleaning Business Owner

Self-Employed
04.2022 - 01.2024
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Disinfected and mopped bathrooms to keep homes sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.

Associate

Walmart
08.2019 - 02.2022
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cashier

Chick-fil-A
03.2017 - 06.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Outside order taking
  • Cashier
  • Bagging orders
  • Maintaining a clean work environment
  • Closing

Education

Associate of Arts - General

Southcentral Kentucky Community And Technical College
Bowling Green, KY
01-2022

Skills

  • Team collaboration
  • Cleaning and sanitation
  • Customer service
  • Written and verbal communication
  • Time management and scheduling
  • Multitasking
  • Cash management
  • POS system
  • Conflict resolution
  • Microsoft Office
  • Satisfying customer needs and requests
  • Friendly communication with customers

Timeline

Associate

JOANN Fabrics and Crafts
03.2025 - 04.2025

Associate

Walmart
08.2024 - 12.2024

Drive-Thru Cashier

Wendy's
07.2024 - 08.2024

Church Janitor

New Hope Covenant Baptist Church
03.2024 - 06.2024

House Cleaning Business Owner

Self-Employed
04.2022 - 01.2024

Associate

Walmart
08.2019 - 02.2022

Cashier

Chick-fil-A
03.2017 - 06.2019

Associate of Arts - General

Southcentral Kentucky Community And Technical College

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