Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Graham

Phenix City,AL

Summary

Dynamic professional with solid foundation in project management tasks and successful coordination of project milestones. Driven to achieve results through effective planning, coordination, and execution. Skilled in team collaboration, resource allocation, and stakeholder communication, ensuring timely delivery of projects. Known for adaptability and dependability in dynamic environments. Proficient in utilizing project management tools, risk assessment, and process optimization to meet organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ASDP Instructor

MES
08.2024 - Current
  • Worked with administrative team to plan, design, and schedule phases for digitizing learning content.
  • Successfully managed educational projects and instruction simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Collaborated closely with senior management to align learning project objectives with strategic company initiatives, ensuring that efforts contributed to overall increase in trainee pass rate.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Participated in professional development opportunities to stay current on educational trends and DOD requirements to enhance teaching effectiveness.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.

Operations Assistant/ Server

JK Culinary
11.2023 - 03.2024
  • Contributed to a positive work environment with strong interpersonal skills and excellent customer service abilities.
  • Assisted in the successful completion of projects by providing timely administrative support and problem-solving skills.
  • Fostered strong relationships with clients and stakeholders alike, consistently delivering exceptional customer service timely manner.
  • Improved project management with the creation of detailed timelines and task lists.
  • Boosted team productivity by maintaining an organized workspace, managing supplies inventory, and keeping equipment in optimal condition.
  • Increased accuracy of company records by meticulously proofreading documents, updating databases, and reconciling financial information.
  • Enhanced team efficiency by coordinating schedules, meetings, and appointments for multiple staff members, prospective catering clients, and parties held for large organizations, both in house and out of house.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated timely delivery of special projects to meet organizational objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

FOH Manager

The Craft Bar
05.2020 - 01.2022
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Increased out-of-season revenue by inventing, training, and implementing new cocktails 4-6 times per year.
  • Coordinated with owners, management, marketing, and staff to plan and implement projects centered around theme nights to increase out-of-season guests.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.

Social Media Manager

FSU - The Kudzu Review
01.2018 - 12.2018
  • Led team of social media specialists, fostering collaborative and creative work environment.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.


Literary Magazine Editor

FSU - The Kudzu Review
01.2018 - 12.2018
  • Expanded readership through targeted marketing initiatives and strategic distribution channels.
  • Streamlined workflow processes to improve efficiency in content production.
  • Continuously improved editorial guidelines based on user feedback, ensuring the magazine stayed relevant and engaging to its audience.
  • Edited articles for clarity, accuracy, style consistency, grammar, punctuation, spelling errors ensuring error-free copy before publication.
  • Enhanced reader engagement with compelling content, attention-grabbing headlines, and visually appealing layouts.
  • Regularly reviewed analytics data to identify trends in audience preferences and adjust content accordingly for maximum appeal.
  • Spearheaded special projects such as themed issues or supplements that drove additional interest from both readers and advertisers.
  • Collaborated with designers, photographers, and illustrators to ensure high-quality visual assets complemented written content.

Tutor

FSU Writing Center
01.2018 - 05.2018
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education.
  • Developed methods to motivate and engage students in learning.

Education

Bachelor of Arts - English - Editing, Writing, And Media

Florida State University
Tallahassee, FL
12-2018

Skills

  • Project planning and development
  • Project management
  • Team collaboration
  • Project tracking
  • Schedule management
  • Client relations
  • Staff management
  • Complex problem solving
  • Strong multitasking
  • Adaptability

Certification

  • Foundations of Project Management Certificate - 2025
  • Project Inititation Certificate - 2025

Timeline

ASDP Instructor

MES
08.2024 - Current

Operations Assistant/ Server

JK Culinary
11.2023 - 03.2024

FOH Manager

The Craft Bar
05.2020 - 01.2022

Social Media Manager

FSU - The Kudzu Review
01.2018 - 12.2018

Literary Magazine Editor

FSU - The Kudzu Review
01.2018 - 12.2018

Tutor

FSU Writing Center
01.2018 - 05.2018

Bachelor of Arts - English - Editing, Writing, And Media

Florida State University

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