Kelsey Grzybowski
Houston,TX
Summary
Dynamic Service Advisor with proven expertise at PPL Motorhomes, excelling in customer experience management and operational efficiency. Adept at technical communication and adaptive problem-solving, I consistently enhance service processes and ensure customer satisfaction. Recognized for optimizing resource allocation and effectively managing multi-departmental coordination, driving productivity and service excellence.
Overview
2
2
years of professional experience
Work History
Service Advisor
Funtown Rv
Wharton, Texas
10.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Service Advisor (internal / External)
PPL Motorhomes
Houston, TX
05.2024 - 08.2024
- Rapidly adapted to fill the critical staffing gap, serving as primary point of contact for customers
- Manage service inquiries, assess vehicle issues, and create detailed work orders
- Handle insurance and warranty claims, ensuring proper documentation
- Effectively communicate technical information to customers while balancing operational and customer-facing responsibilities
SERVICE COORDINATOR
PPL Motorhomes
Houston, TX
11.2022 - 05.2024
- Manage daily operations of the service department, overseeing multiple teams and coordinating across departments
- Implement efficient systems for processing service requests and assessing needs
- Optimize scheduling and resource allocation to maximize productivity
- Utilize DMS and Microsoft Office tools to enhance departmental efficiency and ensure quality control
Education
Pre-Requisite Classes -
Houston Community College
Houston, TX12.2024
HIGH SCHOOL DIPLOMA -
Starts Accelerated Academy
Granbury, TX12.2023
Skills
- Multi-departmental Coordination
- Adaptive Problem-Solving
- Customer Experience Management
- Operational Efficiency Optimization
- Technical Communication
- Rapid Skill Acquisition
- Tech-Savvy
- Technical support
- Documentation and reporting
- Team player mentality
- Excellent communication
- Multitasking and organization
Timeline
Service Advisor
Funtown Rv
10.2024 - Current
Service Advisor (internal / External)
PPL Motorhomes
05.2024 - 08.2024
SERVICE COORDINATOR
PPL Motorhomes
11.2022 - 05.2024
Pre-Requisite Classes -
Houston Community College
HIGH SCHOOL DIPLOMA -
Starts Accelerated Academy
Similar Profiles
Carl RaupeCarl Raupe
Sales Associate at Funtown RVSales Associate at Funtown RV
David FinchDavid Finch
Shop Foreman at Funtown RvShop Foreman at Funtown Rv
Kenneth WashamKenneth Washam
Hitch Bay at Funtown RvHitch Bay at Funtown Rv
CHARLES OLIGBOCHARLES OLIGBO
Founder & CEO at Sawport Inc.Founder & CEO at Sawport Inc.
Monica ContrerasMonica Contreras
Physician Assistant at Everhealth PLLCPhysician Assistant at Everhealth PLLC