Kelsey Guerena
SAN DIEGO,CA
Summary
Experienced in customer service with over 6 years of experience in industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi- Focused and versatile professional with undeniable talents. Bilingual , Spanish and English. A multi-tasker dedicated to customer service and engagement. Works great under pressure. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SALES MANAGER
THE BXNG CLUB
08.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Starbucks Manager
Starbucks
San Diego, CA
08.2018 - 07.2021
- Created training modules and documentation to train staff.
- Organized special events such as conferences or training sessions for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Barista, Front Of House
Peet's Coffee/ Specialty's
01.2017 - 07.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Educated coworkers and customers about new products.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Constantly expanded personal knowledge of coffee styles and varieties.
Assistant
Aidee Chavez Taxes
11.2014 - 05.2016
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Provided accurate and effective product solutions to customers and promoted sales.
- Managed and completed paperwork and overall office administration operations.
Education
Bachelor of Science - SPEECH LANGUAGE
Arizona State University
Tempe, AZ05.2023
Associate of Science - Biology
California Miramar University
San Diego, CA2019
Associate of Arts - Certificate in Nursing Assistant
Kaplan College - Phoenix
Phoenix, AZ03.2015
Skills
- Rapport building
- Advertising and marketing
- Public speaking
- Salesforce
- Excel proficiency
- Fast learner
- Proficient in Microsoft Word, Excel, and Powerpoint
- Salesforce knowledge
- Operational Records Review
- Business Development and Planning
- Product and Service Management
- Advertising Campaigns
- Prospecting Skills
- KPI Analysis
- Client Relationship Management
- Vendor Management
- Staff Management
- Sales Reporting
- Strategic Planning
- Performance Management
- Territory Sales Management
Accomplishments
- Achieved employee of the month by completing sales goals tasks with accuracy and efficiency.
- Managed the hitting sales goals award winning sales team at THE BXNG CLUB.
Certification
- CPR Certified
Languages
Spanish
Native/ Bilingual
Timeline
SALES MANAGER
THE BXNG CLUB
08.2021 - Current
Starbucks Manager
Starbucks
08.2018 - 07.2021
Barista, Front Of House
Peet's Coffee/ Specialty's
01.2017 - 07.2018
Assistant
Aidee Chavez Taxes
11.2014 - 05.2016
Bachelor of Science - SPEECH LANGUAGE
Arizona State University
Associate of Science - Biology
California Miramar University
Associate of Arts - Certificate in Nursing Assistant
Kaplan College - Phoenix
Similar Profiles
Steven RuizSteven Ruiz
Mobility Specialist at The BXNG ClubMobility Specialist at The BXNG Club
Kelsey GuerenaKelsey Guerena
SALES MANAGER at THE BXNG CLUBSALES MANAGER at THE BXNG CLUB
Tony AlstonTony Alston
Member Sales Associate at The BXNG Club GymMember Sales Associate at The BXNG Club Gym
Phoebe NguyenPhoebe Nguyen
Test Engineer / Electrical Engineer 2 at Raytheon Missiles and DefenseTest Engineer / Electrical Engineer 2 at Raytheon Missiles and Defense
Valeria De AndaValeria De Anda
Retail Operations & Community Manager at Style Lounge SalonRetail Operations & Community Manager at Style Lounge Salon