KELSEY GUND
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Client Services Associate Manager, Events
FIRST A Global Brand Experience Agency
08.2022 - Current
- Full life-cycle planning and execution of multiple key events in a digital/virtual capacity, and in-person
- Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
- Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting
- Sourcing, negotiating and managing site selections, contract management for venues and suppliers
- Coordinate registration, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
- Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
- Co-plan with colleagues and the client on larger scale programs; strong team player
- Share knowledge of best practices, new suppliers, services and venues
- Deepen relations with existing clients and maximize on all opportunities to generate new business
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Client Services Coordinator
FIRST Global Brand Experience Agency
10.2021 - Current
- Created and retained relationships with various private equity, top investment banks and tech clients to contract and budget events in AMRS, APAC and EMEA
- Administrational support for Client Services team; setting up meetings, general emails, video recordings, power points, revenue tracking and team support
- Salesforce, LinkedIn Sales Navigator, and Slack Admin for all of agency
- Handled project management on three large 2023 events for over 250 attendees including pre and post planning, load in and out, and set up and tear down
- Created and owned SOWs, contracts, and budgets for client events
- Handled agency project close out processes reconciling budgets and invoicing clients
- Handled monthly solutions invoicing for four large accounts.
- Conducted training and mentored team members
Group and Leisure Sales Coordinator
The St. Regis Aspen and W Aspen Resorts
09.2020 - 10.2021
- Built relationships with customers and community to establish long-term business growth.
- Handled monthly sales meeting and revenue tracking
- Built SOWs and contracts for corporate and social large events and meals
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated all management of small group dinners and receptions at W Aspen
- Negotiated vendor contracts, successfully creating strong relationships with vendors
- Assisted with group transportation set up, accommodation set up and food and beverage.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Group and Leisure Sales
The West Lane Inn
06.2020 - 09.2020
- Assisted with overseeing entire property, guest service and breakfast service
- Assisted with social media and marketing adds for venue space and rooms
- Created relationships with repeat and extended stay guests
- Assisted with renovation decoration for long stay property options
- Oversaw group room blocks, outdoor and indoor small party events, wedding parties and graduation parties.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Group Sales & Events Manager Training Program
The Hyatt Regency, Jersey City
01.2020 - 03.2020
- I unfortunately lost my post graduation career at the Hyatt Regency, Jersey City post college graduation due to COVID-19
- I participated in Hyatt's training program for all graduates.
Sales & Events Internship
Miraval, a Hyatt Hotel
06.2019 - 08.2019
- Formulated sales proposals and contracts with group clients
- Handled event space booking process and site visits
- Handled VIP clients and worked with filming companies and modeling agencies
- Assisted with marketing procedures to groups and prospecting.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
Sales & Events Internship
The Pierre
06.2018 - 09.2018
- I was bought on to the team to assist with the full process of setting up, marketing and overseeing three outdoor summer events at Perrine
- Formulated sales proposals and contracts with group clients
- Handled event space booking process and site visits
- Handled VIP clients and group blocks in preparation for the MET gala
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science in Hospitality Management - Hospitality Management
The Pennsylvania State University
University Park, PA05.2020
Skills
- Meeting Coordination
- Scheduling
- Outstanding Communication Skills
- Attention to Detail
- Problem-Solving
- Client Relationships
- Project Management
Leadership Experience
Part Time Volunteer at the Trevor Project- Crisis Counselor, The Trevor Project is the world's largest suicide prevention and crisis intervention organization for LGBTQ. I am a volunteer crisis counselor working one on one through the phone with LGBTQ young people to help them navigate tough times and to prevent suicide.
I am a weekly volunteer at the Bowery Mission soup kitchen
References
- Nicole Genta, Director of Leisure Sales St. Regis and W Aspen Resorts, 757-803-5193, Nicole was my boss at the St. Regis and W Aspen Resorts
- Nate Jobe, Marketing Manager at Marriott International, -218-205-8391, I assisted Nate with many projects at the W Aspen Resort
- Danielle Petrie, Co-owner of The West Lane Inn, 203-253-3723, Danielle was my boss at The West Lane Inn and remains a close friend
Timeline
Client Services Associate Manager, Events
FIRST A Global Brand Experience Agency
08.2022 - Current
Client Services Coordinator
FIRST Global Brand Experience Agency
10.2021 - Current
Group and Leisure Sales Coordinator
The St. Regis Aspen and W Aspen Resorts
09.2020 - 10.2021
Group and Leisure Sales
The West Lane Inn
06.2020 - 09.2020
Group Sales & Events Manager Training Program
The Hyatt Regency, Jersey City
01.2020 - 03.2020
Sales & Events Internship
Miraval, a Hyatt Hotel
06.2019 - 08.2019
Sales & Events Internship
The Pierre
06.2018 - 09.2018
Bachelor of Science in Hospitality Management - Hospitality Management
The Pennsylvania State University
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