Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Gurley

Frankfort,KY

Summary

Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

5
5
years of professional experience

Work History

Production Line Associate

Adient
11.2023 - Current
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
  • Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.

Production Associate

Carrier
03.2023 - 08.2023
  • Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.

Food and Beverage Attendant

Sodexo Campus Services
08.2022 - 12.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.

Wave Planner

Americold
02.2022 - 07.2022
  • Resolve order product shortages
  • Collaborated with cross-functional teams to address operational challenges and devise solutions.
  • Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times
  • Streamlined communication between departments, ensuring smooth coordination of warehouse activities.

Cashier/Customer Service

Walmart
07.2019 - 11.2021
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Finish Line
10.2018 - 04.2019
  • Assist customers with placing online orders, providing tracking numbers, & informing about our latest sales & loyalty programs
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Criminal Justice

Kentucky State University
Frankfort, KY
12.2024

Warren Central High School
Indianapolis, IN
06.2020

Skills

  • Microsoft Office (all applications)
  • Customer Service
  • Organizational Abilities
  • Computer Literacy
  • Written and Verbal Communication
  • Adaptability and Flexibility
  • Basic Math Competence
  • Complex Problem-Solving

Timeline

Production Line Associate

Adient
11.2023 - Current

Production Associate

Carrier
03.2023 - 08.2023

Food and Beverage Attendant

Sodexo Campus Services
08.2022 - 12.2022

Wave Planner

Americold
02.2022 - 07.2022

Cashier/Customer Service

Walmart
07.2019 - 11.2021

Customer Service Representative

Finish Line
10.2018 - 04.2019

Bachelor of Arts - Criminal Justice

Kentucky State University

Warren Central High School

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Kelsey Gurley