Kelsey Gutierrez
San Antonio,TX
Summary
In 2010 I graduated from the University of Texas at San Antonio with a B.A. in Communications with a concentration in Public Relations. Being an entrepreneur at heart, I then obtained an esthetician licensed and opened up my own spa business Orchid Laser & Body, LLC. During the course of my education and pursuit of my dreams, I worked several jobs. I was a preschool teacher, fine jewelry sales associate, medical assistant/esthetician at the Dermatology Specialists of Laredo. I then obtained a Phlebotomy license and worked at Doctors Hospital and was a Phlebotomy Instructor at a medical educational institute. Then I worked as a medical insurance examiner and became a licensed Life Insurance Agent. I then went on to becoming a STEAM Teacher at Bricks, Bots and Beakers after moving cities with my 3 children. I am currently looking for a Remote position. My love for children, the medical field and business makes me an ideal candidate.
Overview
13
13
years of professional experience
Work History
STEM Teacher
Bricks, Bots And Beakers STEM PROGRAM
01.2019 - 01.2020
- Served on school committee for STEM curriculum development.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Designed innovative science curricula to engage students and promote critical thinking.
- Supported student comprehension of scientific principles through individualized instruction.
- Encouraged student participation in laboratory experiments to enhance scientific knowledge.
Paramedical Insurance (Examiner)
APPS Insurance Examiners
03.2018 - 12.2018
- Followed safety procedures for personal protection and client well-being.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Interviewed customers to record medical history and lifestyle information.
- Processed patient care records accurately and promptly.
- Checked and documented vitals such as blood pressure, height and weight.
- Packaged and shipped samples to laboratory for processing.
- Maintained professionalism when communicating with client and answering questions.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Life Insurance Agent
World Financial Group
06.2018 - 08.2018
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Established and deepened existing client relationships through complex financial planning.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Early Preschool Teacher
Humble Creek Ranch
01.2018 - 05.2018
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Established positive relationships with students and families.
Skintology Spa Marketing Liaison
Skintology Day Spa
01.2016 - 05.2017
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Phlebotomist
Doctors Hospital
06.2016 - 01.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
Phlebotomy Instructor
Medical Training Of Laredo
05.2016 - 07.2016
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Interpreted and composed instructions in various forms using software, written communication and hand-drawn diagrams.
- Kept up-to-date with journals and publications to maintain awareness of trends in field and provide robust lesson content.
- Devised plans to support personal growth and improvement for sustained success both within and after program.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Upheld classroom rules and regulations according to campus and department guidelines.
Medical Assistant/Cosmetic Esthetician
DERMATOLOGY SPECIALISTS OF LAREDO
01.2015 - 09.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Studio 55 Day Spa Coordinator
Studio 55 Day Spa
01.2014 - 08.2014
- Grew repeat client base through effective marketing and customer service.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Interacted with guests daily and provided positive impression of spa.
- Promoted spa services and fostered new business by organizing promotional events.
- Remained up-to-date on current spa trends.
- Monitored access of guests and escorted to treatment areas.
Owner of Orchid Laser & Body
Self Employed
01.2011 - 01.2014
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
American Laser Skincare Laser Technician
American Laser Skincare
01.2012 - 09.2012
- Built strong relationships with customers to drive repeat business.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
Woodhouse day spa Concierge
Woodhouse Day Spa
01.2011 - 07.2011
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Greeted guests and escorted to correct treatment rooms.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Preschool Teacher
The Christian School At Castle Hills
08.2010 - 05.2011
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Inbound and Outbound Sales
Harris Connect Inc.
01.2010 - 03.2010
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Utilized innovative sales techniques to upsell products and services.
- Developed favorable customer service relationships and built new, robust customer bases.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Sales Associate
Macy's
01.2007 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Esthetician - Master Aesthetician
Milan Institute - San Antonio
San Antonio, TXPhlebotomy - Phlebotomy License
NCPT
Life Insurance Agent - Life Insurance Agent
Texas Department of Insurance
Bachelor of Arts - Communication, Public Relations
The University of Texas At San Antonio
San Antonio, TX12.2010
High School diploma accredited -
St. Augustine High School
Laredo, Texas05.2006
Skills
- Windows
- Word
- Excel
- PowerPoint
- Excellent communication skills
- Content Moderation
- Content Creator
- Work well with group settings
- Competent in making oral presentations
- Competent in Research Skills
- Presenting at Conferences
- Tutoring and Mentoring
- Understanding of Content
- User Feedback
- Multi-Tasking and Prioritization
- Online Content Development
- Customer Needs Assessments
- Marketing Collaboration
- Administration and Management
- Publication Content Planning
- Word Processing
- Proof Review and Approval
- Video Editing Software
- Desktop and Laptop Computers
- Communications and Media
- Video Creation and Editing
- Publication Production Oversight
- Graphics and Photo Imaging
- Leadership
Languages
English (Fluent)
Spanish (moderate)
Hobbies And Interests
- Fundraiser for Roadrunner Relief for Haitians
- Member of Public Relations Society of America (PRSSA) Chapter at UTSA
- Participated in UTSA Career Shadow for: Randolph-Brooks Federal Credit Union Public Relations Officer Natalie Tate
- The Animal Defense League of Texas (2009-2010)
- Homeless Shelter in San Antonio, TX (2007-2008)
- Laredo Medical Center in the ER unit (2005-2006)
- Casa de Misericordia (Women's Shelter) (2005-2006)
- San Martin de Porras Church in Laredo, TX (2003-2004)
Personal Information
Date of Birth: 05/26/1988
Timeline
STEM Teacher
Bricks, Bots And Beakers STEM PROGRAM
01.2019 - 01.2020
Life Insurance Agent
World Financial Group
06.2018 - 08.2018
Paramedical Insurance (Examiner)
APPS Insurance Examiners
03.2018 - 12.2018
Early Preschool Teacher
Humble Creek Ranch
01.2018 - 05.2018
Phlebotomist
Doctors Hospital
06.2016 - 01.2017
Phlebotomy Instructor
Medical Training Of Laredo
05.2016 - 07.2016
Skintology Spa Marketing Liaison
Skintology Day Spa
01.2016 - 05.2017
Medical Assistant/Cosmetic Esthetician
DERMATOLOGY SPECIALISTS OF LAREDO
01.2015 - 09.2015
Studio 55 Day Spa Coordinator
Studio 55 Day Spa
01.2014 - 08.2014
American Laser Skincare Laser Technician
American Laser Skincare
01.2012 - 09.2012
Owner of Orchid Laser & Body
Self Employed
01.2011 - 01.2014
Woodhouse day spa Concierge
Woodhouse Day Spa
01.2011 - 07.2011
Preschool Teacher
The Christian School At Castle Hills
08.2010 - 05.2011
Inbound and Outbound Sales
Harris Connect Inc.
01.2010 - 03.2010
Sales Associate
Macy's
01.2007 - 01.2009
Esthetician - Master Aesthetician
Milan Institute - San Antonio
Phlebotomy - Phlebotomy License
NCPT
Life Insurance Agent - Life Insurance Agent
Texas Department of Insurance
Bachelor of Arts - Communication, Public Relations
The University of Texas At San Antonio
High School diploma accredited -
St. Augustine High School
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