Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Hanna

Chelmsford,MA

Summary

Exceptional Senior HR Operations Specialist with professional work experience across different industries. Proficient in Workday, Oracle, PeopleFluent, ServiceNow, Google Workspace, and Microsoft Office software. Personable communicator with natural ability to relate warmly to people, generating trust and rapport.

Overview

11
11
years of professional experience

Work History

SENIOR HUMAN RESOURCES OPERATIONS SPECIALIST

MATHWORKS
11.2021 - Current
  • Successfully onboard 25+ global new hires per week into Workday Maintain HRIS records to reflect operational changes such as promotions, transfers and demotions Provide frontline support for all global staff on inquiries regarding benefits, payroll, and corporate policies Streamline intern and contingent worker termination process for waste reduction Conduct weekly new hire orientation for all new hires with a focus on new hire experience Monitor ServiceNow Tickets for any lifecycle employee changes to be completed in Workday Collaborate with HR Business partners to prepare exit documents for involuntary terminations, such as severance agreements Analyze Workday Pending Transactions reports to audit and identify bottlenecks in onboarding

HUMAN RESOURCES OPERATIONS SPECIALIST

NETSCOUT
02.2018 - 08.2021
  • Serve as senior member of Employee Services to respond to inquiries from 2600 employees Coordinate the collection and verification of all new hire paperwork globally (I-9 and E-Verify) Data input and auditing of various employee changes using Oracle Implement new onboarding training inclusive of process documents for HR Operations new hires Partner with talent acquisition team with recruiting for positions through PeopleFluent/Indeed Serve on DE&I team to plan, organize, and implement various diversity outreach efforts
  • SALESFORCE

SUCCESS SHARED SERVICES SPECIALIST

EMPLOYEE
01.2017 - 01.2018
  • Collaborate with Employee Success team to support the execution of global initiatives and provide exceptional service to over 26,000 employees Provide superior support to managers including SVP+ to resolve various employee issues Implement and coach the Employee Success team on the roll out of LiveChat Support knowledge base in effort towards self-service and closing knowledge gaps Assist with Employee Relations issues at Tier 1 level Process HRIS corrections and transactions for all levels of the organization

CUSTOMER SUPPORT COORDINATOR

MATHWORKS
01.2015 - 01.2017
  • Serve as primary point of contact for all customers via phone, email, web and LiveChat Selected by management to mentor two new hires on proper workflows Responsible for helping streamline workflows by revamping internal documents

INTERN

HORIZONS FOR HOMELESS CHILDREN
01.2013 - 01.2015
  • Volunteered as a mentor assisting children in homeless shelters throughout Greater Boston

Education

Bachelor of Science - Psychology, Social Work & Special Education

Bridgewater State University
2015

Skills

  • Microsoft Office Suite
  • Conduct Orientations and Training
  • Workplace Diversity Cultivation
  • HRIS Systems
  • Talent Acquisition
  • Employee Relations

Timeline

SENIOR HUMAN RESOURCES OPERATIONS SPECIALIST

MATHWORKS
11.2021 - Current

HUMAN RESOURCES OPERATIONS SPECIALIST

NETSCOUT
02.2018 - 08.2021

SUCCESS SHARED SERVICES SPECIALIST

EMPLOYEE
01.2017 - 01.2018

CUSTOMER SUPPORT COORDINATOR

MATHWORKS
01.2015 - 01.2017

INTERN

HORIZONS FOR HOMELESS CHILDREN
01.2013 - 01.2015

Bachelor of Science - Psychology, Social Work & Special Education

Bridgewater State University

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