Kelsey Hardin
Kingston,TN
Summary
Systematic Rural Mail Carrier demonstrating particular organization methods and a meticulous eye for detail. Proves utmost efficiency when meeting delivery deadlines who validates a high awareness of adaptability demands to cover great distances in unpredictable conditions. Companionable employee with neighborly mannerisms and enduring commitment to customer service and satisfaction in accordance with company objectives and a resourceful problem solver with self-reliance in logistically complex situations.
Overview
13
13
years of professional experience
Work History
Rural Carrier Associate
UNITED STATES POSTAL SERVICE, USPS
06.2021 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages and increased workload demands.
- Managed multiple tasks simultaneously while working independently or as part of a team.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and assisting fellow carriers with challenging routes when needed.
- Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
- Performed physical labor associated with the loading and unloading of mail and parcels onto delivery vehicles
- Complied with all USPS regulations regarding safe driving practices, proper vehicle maintenance and security of mail.
- Developed an efficient route delivery system to ensure successful completion of daily routes
Inbound Sales Representative
COMCAST COMMUNICATIONS
07.2020 - 06.2021
- Met and exceeded revenue goals and unit goals for each and every consecutive month
- Ranked one of the top 10 agents in the division since first month on the floor
- Offered a whole-home solution on every opportune call after meticulously discovering, promoting and upselling products and services appropriate to the customer's individual needs
- Transformed every customer interaction and customer complaint into a positive one-call solution regardless of the purpose of the call
- Clearly communicated bill discrepancies and questions
- Proven an adaptable multitasker by efficiently working from home through the evolving changes of the COVID-19 pandemic.
Customer Service Representative
PINE ENVIRONMENTAL SERVICES INC
07.2017 - 07.2020
- Met and exceeded budget goals consecutively for 37 months
- Envisioned and constructed a point-of-sale display that successfully encouraged customers to purchase the Rental Protection Program (RPP) and new Rite-In-The-Rain products to boost sales numbers
- Professionally and strategically exercised upselling tactics for consumables and PPE products to every customer
- Confidentially cold-called potential industry clientele to promote and educate products and services, sales and promotions, and to influence rapport for near future, trust built relationships
- Resolved complaints with sound judgement by providing appropriate solutions and alternative in the best interest of the customer and the company
- Created equipment contracts, followed up via phone or e-mail and, later, issue a final invoice
- Recorded payment type and other confidential information for new customer account setups
- Built sustainable relationships of trust through open and interactive communication.
Education Coordinator
ROANE COUNTY HIGHWAY DEPT
02.2017 - 07.2017
- Completed monthly, state grant applications for county funding and highway department expansions
- Coordinated educational events for elementary through high school aged students
- Wrote education curriculum for county schools based on county statistics and grant requirements
- Designed and created an interactive learning board for elementary aged students focused on the effects of littering and recycling.
Personal Assistant
NANCY LANDER'S ESTATE
05.2011 - 02.2017
- Re-established personal business office and operations after years of neglect
- Balanced and reconciled business checkbooks, personal checkbooks, and receipts
- Trusted with confidential health care documentation, tax returns, bank statements, checkbooks, bank cards and account credentials
- Revamped and organized garages, storage building and tool sheds
- Repaired and painted over 3000' of fencing
- Revived exotic gardens and fishponds after several months of neglect
- Shopped for and maintained pets' health.
Office Manager and Bookkeeper
POTTERS'S ACE HOME CENTER
05.2014 - 06.2016
- Maintained and supervised all office operations
- Ensured all accounts were current and accurate
- Reconciled financial books for incoming and outgoing funds
- Made daily bank deposits and fulfilled change orders
- Balanced, maintained, and updated all financial records
- Responsible for cashiers' accountability for any cash register discrepancies
- Greeted customers and answered concerns
- Maintained office inventory.
Office Manager and Bookkeeper
BLUE BEACON
04.2011 - 05.2014
- Hired as a Cashier and promoted to Office Manager and Bookkeeper after 5 months of employment
- Prepared business progression reports, composed correspondences, and reconciled daily cash deposits to deliver to the bank each day
- Maintained accurate accounts including cash, inventory, incoming and outgoing expenses, and line of credit transactions
- Wrote, negotiated, and finalized sales contracts
- Managed and coordinated department functions for a team of 45-60 employees
- Facilitated onboarding process of new employees including interviewing, recruiting, payroll, electronic deposits, etc
- Trusted with confidential tasks and proven mature teamwork skills.
Education
Some College - Business Administration
ROANE STATE COMMUNITY COLLEGE
01.2013
High School Diploma - Advanced Core Curriculum
ROANE COUNTY HIGH SCHOOL
05.2011
Skills
- Meticulous
- Efficiency
- Brainstorming & Planning Ahead
- Prioritization
- Detail-focused
- Mail Sorting & Delivery Sequence
- Administrative Experience
- Office Management Experience
- Cold Calling
- Microsoft Office
- Windows Operating Systems
- Mac Operating Systems
- Customer Satisfaction & Relations
- Invoicing
- Payroll
- Environmental Services
- Upselling
- Leadership
- Safe Driving
Timeline
Rural Carrier Associate
UNITED STATES POSTAL SERVICE, USPS
06.2021 - Current
Inbound Sales Representative
COMCAST COMMUNICATIONS
07.2020 - 06.2021
Customer Service Representative
PINE ENVIRONMENTAL SERVICES INC
07.2017 - 07.2020
Education Coordinator
ROANE COUNTY HIGHWAY DEPT
02.2017 - 07.2017
Office Manager and Bookkeeper
POTTERS'S ACE HOME CENTER
05.2014 - 06.2016
Personal Assistant
NANCY LANDER'S ESTATE
05.2011 - 02.2017
Office Manager and Bookkeeper
BLUE BEACON
04.2011 - 05.2014
Some College - Business Administration
ROANE STATE COMMUNITY COLLEGE
High School Diploma - Advanced Core Curriculum
ROANE COUNTY HIGH SCHOOL
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