Kelsey Hasan (Fantozzi)

• Partner with accounting teams to ensure timely and accurate monthly financial statements, rent rolls, and bank reconciliations.
• Conduct monthly financial reviews with regional leaders and ownership, explaining variances against budget and operational drivers.

• Managed annual budget development and approval for multi-million-dollar assets.
• Oversaw AR functions including deposit management, delinquency control, and rent policy enforcement.

• Oversaw budget management, optimizing resource allocation for maintenance and operational expenses.
• Led community events to foster resident engagement and strengthen neighborhood relationships.

• Led teams of up to 4 staff, including hiring, performance reviews, scheduling, and coaching.
• Implemented procedures to ensure compliance with internal controls, fair housing regulations, and operational standards.

• Yardi Voyager • Rent Café • Microsoft Excel (formulas & data analysis) • TenantTech • ResMan
• • Monthly rent roll audits & revenue reconciliation
  • Bank statement review support
  • Budget vs Actual variance reporting
  • Expense controls & GL coding accuracy
  • Forecasting occupancy and operating expenses

• Consistently maintained 95%+ occupancy for 2 years, driving stable rental income.
• Oversaw budget preparation, forecasting, and financial performance to maximize asset value.
• Managed invoice processing, purchase orders, and vendor contracts with accuracy and efficiency.
• Organized and executed resident events and community functions with high resident engagement and turnout.
• Achieved a strong resident satisfaction score of 4.3/5 stars based on Opinion feedback surveys.
• Delivered a positive variance for loss-to-lease at 2.35% for the year.
• Improved financial performance with NOI growth of +3.46% in 2023 and +1.74% in 2024.
• Strengthened resident retention and fostered a positive community atmosphere through responsive service and proactive property oversight.

• Managed and maintained residential complexes ranging from 15 to 296 units, plus a mixed-use property with 5 commercial units.
• Supervised property staff, ensuring compliance with state laws, fair housing, leasing regulations, and property standards.
• Handled resident and tenant relations, addressing complaints and expediting maintenance requests.
• Conducted proactive inspections and implemented preventative maintenance programs.
• Collected rents, deposits, and fees while enforcing payment policies and pursuing delinquent accounts.
• Investigated and resolved property violations to maintain a positive community environment.
• Marketed, showed, and leased units, reviewing applications and finalizing leases.
• Lease-Up Success: Achieved 100% occupancy at two new developments in Vancouver and Salmon Creek (50-150 units).
• Rejuvenated and organized underperforming properties in SE Portland, improving operations and occupancy.

• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Contacted and followed up with tenants on renewal notices.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Encouraged prospective tenants to fill out applications after property tours.
• Used conflict resolution skills to quickly resolve issues among residents.
• Escalated critical issues to property manager to deliver immediate resolution.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.