Kelsey Hayes
Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Legal Assistant
Brandon|Smerber Law Firm
Las Vegas, Nevada
09.2025 - 05.2026
- Provided administrative support and conducted research, enhancing attorneys' preparation for civil litigation.
- Drafted legal documents and correspondence for client cases.
- Liaised between attorney and outside counsel, ensuring timely exchange of critical case information.
- Managed case files and maintained organized records for attorneys.
- Communicated with clients to provide updates and gather necessary information.
- Coordinated appointments, meetings, and court dates, facilitating smooth scheduling for attorneys and clients.
- Filed documents with courts and ensured compliance with deadlines.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
Legal Office Assistant II
Henderson Justice Court
Henderson, NV
01.2023 - 09.2025
- Reads and processes various legal documents such as court calendars, court orders, booking slips, probation reports, criminal records, petitions, proofs of service, garnishments, arrest warrants and other legal information for maintaining records.
- Verifies, codes, edits, enters and retrieves legal data and prepares reports using a computer system following established formats; may access confidential statewide data files.
- Reviews legal or court documents, arrest or incident records, probation reports, files and cases to identify inaccurate, inconsistent and unclear codes, data and other information; notifies appropriate staff and may participate in resolving problem situations.
- Checks court and legal documents for proper authorization and obtains missing signatures; refers documents to the proper staff. Performs court clerk duties in small claims court including swearing in parties and witnesses, recording the judgments, typing the minutes and assisting the Judge. Compiles data from multiple sources to complete and process legal forms, documents and reports in accordance with established procedures. Types correspondence, reports, forms and specialized documents related to the functions of the organizational unit to which assigned from drafts, notes, dictated tapes, or brief instructions, using a typewriter or word processor; may compose standard correspondence from brief instructions; may enter and retrieve information from a computer system. Receives and processes fees, fines or other monies; prepares receipts and balances money received.Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- May perform general office support activities such as opening and distributing mail, processing outgoing mail, receiving and processing fees, fines or other monies, and ordering office supplies.
Server
Mulligan's Pub & Grill
Las Vegas, Nevada
12.2022 - 03.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables to ensure timely food and drink delivery, enhancing overall dining experience.
- Took accurate orders and communicated with kitchen staff efficiently.
- Resolved customer complaints swiftly, reinforcing customer satisfaction and loyalty.
- Handled cash and processed payments through point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Restocked service areas with supplies during slow periods, maintaining operational efficiency.
Internet Sales
RideNow Powersports
Las Vegas, Nevada
10.2022 - 12.2022
- Handled online inquiries and delivered prompt responses to improve customer experience.
- Assisted customers in navigating websites to find products or services they were looking for.
- Guided customers in selecting products to enhance satisfaction and meet specific needs.
- Educated customers on product features and benefits effectively.
- Utilized CRM software to track customer interactions and sales data.
- Proactively followed up on customer inquiries and complaints to ensure resolution and satisfaction.
- Resolved customer issues by coordinating with internal departments promptly.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Researched customer needs and provided product solutions.
- Generated leads through cold calling, email campaigns, and other marketing techniques.
- Collaborated with marketing team to enhance online promotions and campaigns.
- Developed comprehensive knowledge of company's products in order to provide accurate information to customers.
Law Enforcement Technician
Las Vegas Metropolitan Police Dept
Las Vegas, Nevada
03.2022 - 06.2022
- Maintained and controlled inmate records system, managing booking, court calendaring, warrant clearing, and inmate release to ensure accurate information flow.
- Entered and retrieved inmate and warrant data, and input statistical data, ensuring precise processing from booking through release.
- Provided accurate information to public and law enforcement agencies while adhering to LVMPD and State of Nevada privacy and security guidelines.
Receptionist/Office Assistant/Legal Assistant
Bayramoglu Law Offices
Las Vegas, Nevada
08.2020 - 03.2022
- Greeted clients and visitors, fostering a welcoming atmosphere that enhanced client experience.
- Managed incoming calls, efficiently directing inquiries to appropriate legal staff to ensure timely responses.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for attorneys, coordinating calendars and client needs effectively.
- Payroll and accounting.
- Maintained client records, safeguarding confidentiality and ensuring accuracy of all information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled office supplies inventory, ensuring necessary materials were always available.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Executive Assistant, Sales Coordinator and Administrator
Grand Canyon Group
Las Vegas, NV
04.2017 - 03.2020
- Obtain new clients and manage current clients fReviewed and prioritized correspondence for executivesr the company.
- Addressed top-level, high-priority issues with professional administrative discretion, ensuring seamless executive operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Answered telephone calls from customers or clients, providing assistance.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed daily invoices, reports and proposals.
- Schedule and set up show events to discuss our services.
Front Desk Coordinator, Lead Coordinator
Grand Canyon Helicopters
07.2007 - 04.2017
- Originally worked together in a large call center maintaining multi phone lines and service levels.
- Supported sales and marketing reps in managing accounts and delivering exceptional service.
- Quickly and effectively solve customer challenges in person or over the phone.
- Transferred to satellite base, where I closely worked with Ticket Counter Staff, Ramp agents, and direct customers.
- Working at a satellite base I am cross trained for flight line, ticket counter, gift shop, as well as reservations.
- Identified customer needs, sold and upsold tours, and booked reservations with high accuracy and efficiency.
- Currently holds McCarran Badge, passing background and security checks.
- Managed email correspondence with agencies and guests, maintained reservations line, organized cash drops, booked and reconfirmed tours, greeted and checked in guests, conducted safety briefings, assisted ramp agent with loading, coordinated guest transfers with limo company, processed sales in gift shop, edited and developed guest photos, ensured accuracy of catering invoices, organized invoices for manager's review, ordered daily wristbands, and completed end-of-shift cash procedures.
- Papillon Airways Inc
Gift Shop Attendant, Shift Lead
Canyon Flight Trading Company
03.2012 - 08.2013
- Provided customer service support by assisting with inquiries and resolving issues.
- Managed inventory levels, ensuring stock availability and organization for seamless customer service.
- Utilized Adobe Photoshop to enhance product images, improving visual appeal for customers.
- Developed high-quality photos for customers, ensuring satisfaction with final products.
Server, Poker Room Runner
Coco’s Restaurant and Bakery
04.2010 - 08.2010
- Provided attentive service to high volume of daily customers, maintaining efficiency during peak hours.
- Delivered exceptional customer service, contributing to positive dining experiences.
- Took and processed orders accurately and efficiently.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages in a timely manner.
- Maintained cleanliness of dining area and table settings.
- Assisted kitchen staff with food preparation tasks.
- Managed cash register transactions and handled payments.
- Collaborated with team members to ensure smooth operations.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and repeat business.
Activities Director, Director/Teacher Assistant
Oaklane Preschool Academy
01.2006 - 07.2007
- Developed engaging activity plans for diverse age groups at a preschool academy.
- Coordinated community events that enhanced family participation and strengthened relationships between families and the academy.
- Organized daily schedules to ensure smooth transitions between activities and learning time.
- Managed resources and supplies to support creative play and learning environments.
- Implemented safety measures that ensured a secure environment for children and staff, promoting peace of mind for families.
- Facilitated communication between parents, staff, and administration for program updates.
- Evaluated and adjusted activities based on participant feedback, resulting in increased engagement and satisfaction.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Organized special trips for students and accompanied groups throughout each excursion.
Education
University of Phoenix - Health Sciences
University of Phoenix
Las Vegas, NV01-2010
High School Diploma -
Boulder City High School
Boulder City, NV01-2007
Skills
- Communication
- Case management
- Legal research and document drafting
- Court filing
- Administrative coordination and management
- Payroll processing
- Travel coordination
- Interpersonal skills
- Time management
- Lesson planning
- Curriculum development
- Office management
- Customer service
- Cash handling
- Able to adapt and work in a fast paced environment
- Strong computer skills
References
- Cynthia Nguyen,702-716-4212
- William Andress, 702-717-8454
- Ana Cruz, 702-427-9095
Certification
- CJIIS
- RBT 40 Hour Training
- CPR
- Driver's License
Timeline
Legal Assistant
Brandon|Smerber Law Firm
09.2025 - 05.2026
Legal Office Assistant II
Henderson Justice Court
01.2023 - 09.2025
Server
Mulligan's Pub & Grill
12.2022 - 03.2023
Internet Sales
RideNow Powersports
10.2022 - 12.2022
Law Enforcement Technician
Las Vegas Metropolitan Police Dept
03.2022 - 06.2022
Receptionist/Office Assistant/Legal Assistant
Bayramoglu Law Offices
08.2020 - 03.2022
Executive Assistant, Sales Coordinator and Administrator
Grand Canyon Group
04.2017 - 03.2020
Gift Shop Attendant, Shift Lead
Canyon Flight Trading Company
03.2012 - 08.2013
Server, Poker Room Runner
Coco’s Restaurant and Bakery
04.2010 - 08.2010
Front Desk Coordinator, Lead Coordinator
Grand Canyon Helicopters
07.2007 - 04.2017
Activities Director, Director/Teacher Assistant
Oaklane Preschool Academy
01.2006 - 07.2007
University of Phoenix - Health Sciences
University of Phoenix
High School Diploma -
Boulder City High School