Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Haynes

Student/Fed Ex Team Lead
Clarksburg,WV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Sales & Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Packing, Shipping, and Receiving Assembler

Fed Ex
Shinnston, West Virginia
06.2022 - Current
  • Politely dealt with customer complaints about orders lost in transit and alleviated the issue as quickly and as generously as possible
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Oversee a team of package handlers.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

Sales Associate – Pick Up Department supervisor

Kroger
Clarksburg, West Virginia
05.2021 - 06.2022
  • Led a team of employees to ensure customer’s orders were picked, packed, and delivered to the customer vehicle with a goal of 100% customer satisfaction.
  • Learned the system involved in processing the on-line and pick up orders
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered results based on the company goal of loading a customer’s car within 2 minutes.
  • Influenced co-workers with my positive attitude and relentless work ethic.
  • Performed as the best performing department in terms of sales within the store.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Brand Marketer

Leaf Home Solutions
Erie, Pennsylvania
05.2021 - 01.2022
  • Accomplished repertoire with new customers, gaining significant sales leads for the company, also learned quickly, and attributed to the company having an extremely successful sales gain for the year
  • My communication skills and social energy gave was to a better system for the company to gain sales at a rapid pace.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.
  • Developed campaigns and specific marketing strategies for clients.

Sales and Customer Service Associate

Walgreens
Bridgeport, West Virginia
12.2016 - 03.2018
  • Customer employee of the month of February 2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Learned and worked in various departments of the store to include photo, main register, shipping, receiving, and managing inventory.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.

Sales/Customer Service Specialist

Lowe’s
Clarksburg, West Virginia
02.2014 - 04.2016
  • Awarded Customer Service employee of the month Feb 2015 for exceptional customer service, high sales, and pleasant customer service reviews.
  • Also providing our Inside Seasonal department’s spotlessness and keeping the energy between employees cheerful, which always to benefited sales and customer satisfaction
  • Reconciled orders and payments to coordinate logistics for over 300 accounts.
  • Determined customer needs and interests to recommend to customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • The department had the highest customer satisfaction and sales in both years I was employed
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Education

High School Diploma -

Robert C. Byrd High School
Clarksburg, WV
08.2006 - 05.2010

Bachelor of Arts - Communication Studies Specializing in Sales Comm

Fairmont State University
Fairmont, WV
08.2022 - Current

Skills

Microsoft Office (Access, Excel, Word, PowerPoint, Publisher, Outlook)undefined

Timeline

Bachelor of Arts - Communication Studies Specializing in Sales Comm

Fairmont State University
08.2022 - Current

Packing, Shipping, and Receiving Assembler

Fed Ex
06.2022 - Current

Sales Associate – Pick Up Department supervisor

Kroger
05.2021 - 06.2022

Brand Marketer

Leaf Home Solutions
05.2021 - 01.2022

Sales and Customer Service Associate

Walgreens
12.2016 - 03.2018

Sales/Customer Service Specialist

Lowe’s
02.2014 - 04.2016

High School Diploma -

Robert C. Byrd High School
08.2006 - 05.2010

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Kelsey HaynesStudent/Fed Ex Team Lead